Kimberly Campbell
Randolph
Summary
I am dedicated to enhancing well-being and providing compassionate care to others. I am a motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. I have experience stepping into roles and quickly making positive changes to drive company success. I am focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
8
8
years of professional experience
Work History
Assistant Manager
McDonalds
Randolph
08.2022 - Current
- Coordinated staff schedules to optimize workflow during peak hours.
- Implemented health and safety standards across all work areas.
- Supervised front-line employees to maintain service quality and efficiency.
- Resolved customer complaints with a focus on service recovery strategies.
- Conducted regular team meetings to communicate updates and expectations.
- Supervised daily operations including scheduling shifts, assigning duties.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Personal Care Assistant
Valley Terrace
White River Junction
07.2018 - 02.2019
- Assisted residents with daily living activities and personal care tasks.
- Communicated effectively with residents to understand their needs and preferences.
- Collaborated with healthcare team to implement care plans for residents.
- Provided companionship and emotional support to enhance resident well-being.
- Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
- Utilized adaptive equipment such as wheelchairs, walkers or canes as needed.
Education
High School Diploma -
Randolph Union High School
Randolph VT06-2008
Skills
- Service recovery
- Health and safety
- Operational supervision
- Customer complaint resolution
- Customer relationship management
- Conflict resolution
- Adaptive problem solving
- Special needs care
- Scheduling and planning
- Emotional support
- Basic housekeeping
- Personal care assistance
Timeline
Assistant Manager
McDonalds
08.2022 - Current
Personal Care Assistant
Valley Terrace
07.2018 - 02.2019
High School Diploma -
Randolph Union High School