Kimberly Castillo
Yonkers
Summary
Proactive, well-spoken, guest-oriented professional with a robust background in communications and organization in numerous settings. Seeking to improve work experience after a rewarding year in my current occupation. Committed to leveraging proven track record of reliability, compliance, solid work ethic, and integrity while maintaining company goals.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Riverchase Dermatology and Cosmetic Surgery P.A.
Tampa
11.2024 - 01.2026
- Greeted patients warmly and ensured a positive first impression.
- Managed appointment scheduling using ModMed
- Answered phone calls promptly and addressed patient inquiries effectively.
- Followed up on prior authorizations needed in time for each patient’s appointment.
- Executed eligibility tasks and patient inquiries within a timely manner.
Hostess
Benihana
09.2021 - 05.2024
- Answered customer questions about hours, seating, and menu information.
- Worked with front of house/management staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations, answered customer questions, and informed of accurate wait times.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
Server
Benihana
09.2021 - 05.2024
- Upsold high-profit items to enhance sales numbers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Tutor Volunteer
Self Employed
09.2018 - 01.2020
- Collaborated with students to accurately complete homework assignments
- Evaluated student binders, textbook notes and learning logs to understand learning goals.
- Provided academic support in English and Mathematics to elementary school students for NYS grades 3-8 exam preparations
- Taught study skills and other methods for test preparation.
Education
High School Diploma -
Yonkers Middle High School
Yonkers, NYSkills
- Communications
- Guest Satisfaction
- Conflict Resolution
- Multilingualism
- Organizational Skills
- Time management
Languages
- Spanish
- English
References
Keng Ng, General Manager at Benihana, New York West.
Telephone: (212) 581-0930
Email: Newyorkwest@benihana.com
Relationship: Former boss
Timeline
Front Desk Receptionist
Riverchase Dermatology and Cosmetic Surgery P.A.
11.2024 - 01.2026
Hostess
Benihana
09.2021 - 05.2024
Server
Benihana
09.2021 - 05.2024
Tutor Volunteer
Self Employed
09.2018 - 01.2020
High School Diploma -
Yonkers Middle High School