Kimberly Childs
Jonesboro,GA
Summary
Goal-oriented Car Sales Associate successful at closing sales and satisfying customers. Stays on top of changes in marketing, customer purchasing and service standards. Continuously meets and exceeds sales objectives. Creative in overcoming obstacles and satisfying challenging customers.
Overview
10
10
years of professional experience
Work History
Sales Associate
Honda South
Morrow, GA
09.2021 - Current
- Greeted customers, answered questions and provided information about cars.
- Developed relationships with clients through follow-up calls and emails after sale was completed.
- Provided exceptional customer service throughout the entire sales process.
- Demonstrated car features and explained benefits to potential buyers.
- Negotiated prices with customers to reach agreeable sales terms.
- Conducted test drives with prospective buyers to demonstrate vehicle performance.
Customer Service Representative
Continuum Global Solutions
Dallas, TX
09.2019 - 09.2021
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Consulted with customers to resolve service and billing issues.
- Set up and activated customer accounts.
Customer Service Representative
Ibex Global Solutions
Hampton, VA
04.2016 - 09.2019
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered inbound calls, chats and emails to facilitate customer service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Education
Accounting And Business Management
Colorado Technical University
Colorado Springs, COSkills
- Product Sales
- Merchandising Understanding
- Exceptional Customer Service
- Positive and Professional
- Professional Demeanor
- Excellent Communication Skills
- Policy and Procedure Adherence
- Conflict Resolution
Timeline
Sales Associate
Honda South
09.2021 - Current
Customer Service Representative
Continuum Global Solutions
09.2019 - 09.2021
Customer Service Representative
Ibex Global Solutions
04.2016 - 09.2019
Accounting And Business Management
Colorado Technical University