Kimberly Copland
Madera,CA
Summary
Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Insurance Agent
Seabury, Copland & Anderson Insurance Agency
01.2020 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
Sales Merchandiser
Marshalls
10.2019 - 01.2020
- Maximized shelf space utilization by optimizing product displays, leading to increased product visibility.
- Increased sales by establishing strong relationships with clients and understanding their needs.
- Provided excellent customer service by addressing inquiries promptly, resulting in repeat business and positive feedback from clients.
- Analyzed sales data to identify opportunities for growth, implementing targeted action plans that drove increased performance.
Education
No Degree - Animal Science
Madera Community College
MaderaGED -
California State University - Fresno
Fresno, CA03.2025
High School Diploma -
Madera South High School
Madera, CA06.2021
Skills
- Customer Service
- Licensed Insurance Agent
- Professionalism and Ethics
- Quotes and sales
- Client Relations
- Critical Thinking
Certification
- Licensed Insurance Agent - Property & Casualty - 2019 to Current
- COOP (Center for the Optimization of Poultry)
Timeline
Insurance Agent
Seabury, Copland & Anderson Insurance Agency
01.2020 - Current
Sales Merchandiser
Marshalls
10.2019 - 01.2020
No Degree - Animal Science
Madera Community College
GED -
California State University - Fresno
High School Diploma -
Madera South High School
- Licensed Insurance Agent - Property & Casualty - 2019 to Current
- COOP (Center for the Optimization of Poultry)
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