Kimberly Cortez
Seabeck,WA
Summary
Team Leader experienced in directing activities in campground setting. Talented at developing strategies, setting goals, customer relations and training employees. Confident and decisive when communicating goals and vision to succeed. First-class problem solver with excellent verbal, written and interpersonal skills.
Overview
18
18
years of professional experience
Work History
Represenative
Equity Lifestyle Proprieties
Orlando, FL
08.2020 - Current
- Responded to customer questions via telephone and written correspondence regarding requests for reservations.
- Fields retail guest to assist them in understanding the value of a Thousand Trails membership, providing basic outline of membership before transferring to a sales associate.
- Top agent with highest customer satisfaction surveys
- Recent Ambassador of the Month for Call Center
Small Business Owner
Fresh Batch Jams, Owner
Chesapeake , VA
09.2012 - 09.2020
- Initiated brad developed product and created a strong customer base.
- Promoted business via social media to generate leads and maximize brand identity.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Devised processes to boost long-term business success and increase profit levels. Adding multiple wholesale accounts in large and midsize shops.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
- Used business software packages to maintain files and administrative records.
Activites Director/Office Assis
Equity Lifestyle
Wauchula, FL
12.2019 - 08.2020
- Planned, Organized and Coordinated all activities for campground
- Developed scheduled for daily and weekly activities
- Oversaw office, ran daily digi reports, checking in guests, and resolving issues with guests at lowest level possible
- Managed budgets, entertainment scheduling, Activates Assistant employee and all event itineraries.
Occupational Health and Safety Officer
US Goverment
Norfolk , VA
07.2004 - 09.2012
- Provided new-employee health and safety orientations and developed materials for presentations.
- Identified accident causes and optimal prevention strategies by conducting thorough investigations and analyses.
- Recommended measures to help protect workers from potentially hazardous work methods, processes and materials.
- Developed recommendations to reduce hazards by improving gear, behaviors and procedures.
- Provide Safety training to all employees in the command.
Education
No Degree - Human Resources Management
St Leo University
FloridaAssociate of Arts - Business Adminsitration
Tidewater Community College
Norfolk, VA06.1994
Skills
- Business growth and retention
- Records management
- Lead prospecting
- Expert in customer service
- Staff Training - expert at professional training
- Sales experience
- Customer Relations
- Problem solving strength
Full time RV
My family and I have been living and traveling in our RV since 2018. We have utilized Thousand Trails campgrounds as our main place to say during our travels. I love the atmosphere of our campgrounds and engaging with other campers.
Timeline
Represenative
Equity Lifestyle Proprieties
08.2020 - Current
Activites Director/Office Assis
Equity Lifestyle
12.2019 - 08.2020
Small Business Owner
Fresh Batch Jams, Owner
09.2012 - 09.2020
Occupational Health and Safety Officer
US Goverment
07.2004 - 09.2012
No Degree - Human Resources Management
St Leo University
Associate of Arts - Business Adminsitration
Tidewater Community College