Kimberly Cortez
Fremont,CA
Summary
Dedicated and customer-focused hospitality professional with eight years of experience as both a Front Desk Agent, Server, and Retail Worker. Skilled in delivering exceptional guest service, handling a wide range of customer inquiries, and creating positive experiences in both hotel and restaurant settings. As a Front Desk Agent, adept at managing reservations, check-ins/check-outs, and addressing guest needs with efficiency and professionalism. As a Server, excel at providing attentive and friendly service in high-volume environments, ensuring guest satisfaction with timely and accurate order delivery. Known for strong communication, problem-solving abilities, and the ability to remain calm and organized in fast-paced situations. Committed to fostering a welcoming atmosphere and building lasting guest relationships.
Overview
7
7
years of professional experience
Work History
Hotel Front Desk Agent
Staybridge Suites Hotel
Newark, CA
09.2024 - Current
- Welcomes each new arrival pleasantly, and confirms reservations and identification.
- Maintained strong relationships with guests, addressing concerns promptly and effectively to ensure repeat business.
- Collected room deposits, fees, and payments.
- Handles guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
- Improved front desk efficiency by maintaining organized records of guest reservations, payments, and special requests.
- Developed a strong rapport with returning guests, providing personalized service that led to increased positive reviews online.
Server
Olive Garden
Fremont , CA
01.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously, without compromising service quality.
- Served food and beverages promptly, with focused attention to customer needs.
- Worked with the POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and an excellent guest experience.
Retail Worker
Forever15ra
Newark, CA
06.2018 - 08.2021
- I greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
Education
Bachelor of Arts - Social Work
San Jose State University
San Jose, CA05-2026
High School Diploma -
Washington High School
Fremont, CA06-2022
Skills
- Guest relations
- Teamwork
- Skills management
- Customer service
- Problem solving
- Time management
- Hospitality services
- Decision-making
- Multitasking Abilities
- Empathy and compassion
Volunteer Work
Amigos de Guadalupe- Afterschool Program Volunteer
San Jose, Ca | Spring semester, 2024
- Provided mentorship to students learning English as a second language, fostering academic and personal growth
- Developed skills in patience, empathy, and balancing professional and personal boundaries in a mentoring role
- Gained insight into supporting youth in culturally diverse settings and addressing individual challenges
Third Street Community Center- Afterschool Program Volunteer
San Jose, CA \ Fall semester, 2024
- Collaborated with families from diverse cultural backgrounds to support students in achieving academic success
- Strengthened communications skills by addressing sensitive with confidentiality and respect
- Enhanced ability to build trusting relationships while maintaining professionalism in a multicultural environment
Summary of Qualifications
- Experienced in working with youth and families from diverse backgrounds in academic and mentorship settings
- Proficient in active listening, empathy, and addressing sensitive issues with cultural competence
- Committed to personal and professional growth in mental health and social work
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Hotel Front Desk Agent
Staybridge Suites Hotel
09.2024 - Current
Server
Olive Garden
01.2022 - Current
Retail Worker
Forever15ra
06.2018 - 08.2021
Bachelor of Arts - Social Work
San Jose State University
High School Diploma -
Washington High School
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