Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Covington

Victorville,CA

Summary

Dynamic leader with proven expertise in staff management and customer service, honed at Freedom Fitness Gym. Excelled in enhancing satisfaction and maintaining high standards of cleanliness, showcasing strong problem-solving and active listening skills. Achieved significant improvements in team performance fast paced always welling to learn new thing to improve my skill and ability's positively impacted company success.

Overview

3
3
years of professional experience

Work History

Manager

Freedom Fitness Gym
03.2024 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.


Head Custodian

Big Lots Distribution Center
11.2022 - 07.2023
  • Increased overall satisfaction among users of the facility by consistently maintaining high standards of cleanliness in all spaces.
  • Contributed to a positive school culture through professional interactions with students, staff, and visitors.
  • Checked in and stocked inventory throughout facility.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Managed inventory of cleaning supplies and equipment effectively to minimize waste and ensure timely replenishment.
  • Reported vandalism or other damage to property to supervisor.
  • Enhanced cleanliness and sanitation by implementing efficient custodial procedures and using appropriate cleaning solutions.

Housekeeper

Marriot International
01.2021 - 09.2021
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Disposed of trash and recyclables each day to avoid waste buildup.

Education

GED -

Maxine Waters Employment Preparation Center
Los Angeles, CA
06.2008

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Staff Training and Development
  • Staff Management
  • Marketing
  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Call center experience
  • Money handling abilities
  • Appointment Scheduling
  • Teamwork
  • Housekeeping
  • Cleaning and organizing abilities
  • Bathroom cleaning
  • Mopping and sweeping
  • Vacuuming and sweeping
  • Dusting furniture
  • Deep cleaning expertise
  • Excellent oral and written communication
  • Physically strong

Timeline

Manager

Freedom Fitness Gym
03.2024 - Current

Head Custodian

Big Lots Distribution Center
11.2022 - 07.2023

Housekeeper

Marriot International
01.2021 - 09.2021

GED -

Maxine Waters Employment Preparation Center

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Kimberly Covington