KIMBERLY CROMER
Piedmont,AL
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
7
7
years of professional experience
Work History
Office Manager
Allgas, Inc.
RAINBOW CITY, AL
11.2019 - Current
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
Customer Service Representative
River City Propane
Piedmont, AL
06.2015 - 10.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Trained staff on operating procedures and company services.
Education
No Degree - Nursing
Northeast Alabama Community College
Rainsville, ALNo Degree -
Gadsden State Community College
Gadsden, ALHigh School Diploma -
Collinsville High School
Collinsville, AL05.1992
Skills
- Report Preparation and Analysis
- Policy and Procedure Modification
- Office Management
- CRM Software
- Year-End Reconciliation
- Office Supplies and Inventory
- Deposit Collection
- Monthly Closings
- Trucking Dispatching
- Friendly and Relatable
- Skilled in Microsoft Office
Timeline
Office Manager
Allgas, Inc.
11.2019 - Current
Customer Service Representative
River City Propane
06.2015 - 10.2019
No Degree - Nursing
Northeast Alabama Community College
No Degree -
Gadsden State Community College
High School Diploma -
Collinsville High School
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