Kimberly Davis
Galveston
Summary
Detail-oriented front desk receptionist with experience in managing multi-line phone systems and scheduling. Proven ability to process payments accurately and maintain guest records, ensuring smooth hotel operations and exceptional customer satisfaction.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Baymont By Wyndham
Galveston, TX
12.2025 - 04.2026
- Greeted and assisted guests with check-in and check-out procedures.
- Managed multi-line phone systems, efficiently directing calls to appropriate departments.
- Provided information on hotel services, local attractions, and amenities to enhance guest experiences.
- Maintained accurate records of room availability and reservations using hotel management software.
- Collaborated with housekeeping to coordinate room readiness for incoming guests.
- Processed payments and managed cash transactions in accordance with hotel policies.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Night Auditor
Super 8 By Wyndham
Galveston, TX
10.2025 - 04.2026
- Provided exceptional customer service during night shifts, addressing guest inquiries and concerns.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Managed front desk operations during night, maintaining security and guest safety.
- Prepared breakfast for guest for the following morning.
Administrative Assistant
Galveston College
Galveston, TX
04.2022 - 12.2025
- Coordinated scheduling and logistics for meetings, enhancing departmental efficiency.
- Managed office correspondence, ensuring timely communication with students and faculty.
- Developed and maintained filing systems, improving document retrieval processes.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Education
Associate of Science - Social Work
Galveston College
Galveston, TX05-2025
Associate of Arts - General Studies
Galveston College
Galveston, TX05-2024
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Data entry
- Scheduling
Timeline
Front Desk Receptionist
Baymont By Wyndham
12.2025 - 04.2026
Night Auditor
Super 8 By Wyndham
10.2025 - 04.2026
Administrative Assistant
Galveston College
04.2022 - 12.2025
Associate of Science - Social Work
Galveston College
Associate of Arts - General Studies
Galveston College