KIMBERLY DAVIS
HOUSTON,TX
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
13
13
years of professional experience
Work History
Remote Registrar
HCA Healthcare
Houston, TX
10.2025 - Current
- Greet patients promptly via the Virtual Registration Assistant platform.
- Interview patients to obtain all necessary account information.
- Verify insurance coverage and obtain pre-certification or authorization when required
- Ensure patient charts are completed and accurate according to established standards.
- Calculate and collect patient liability amounts.
- Obtain all necessary signatures for treatments
- Maintain a professional image in appearance and communication.
- Answer patient questions and explain policies clearly.
- Demonstrate excellent customer service skills
- Process patient charts according to virtual workflow needs and productivity standards.
- Work with physician offices and ancillary departments to provide information and forward relevant documents
- Adhere to HIPAA regulations and all healthcare policies.
- Stay updated on changes in healthcare regulations and policies
Financial Counselor
Baylor College of Medicine
Houston, TX
10.2023 - 08.2024
- Provided compassionate financial counseling to patients, ensuring understanding of financial options and alleviating stress during treatment.
- Streamlined patient intake processes, significantly reducing wait times and enhancing overall patient experience.
- Analyzed patient financial data to identify trends, facilitating tailored financial plans that improved patient compliance and satisfaction.
- Worked closely with healthcare providers to align financial options with patient needs, fostering a seamless communication channel and enhancing care delivery.
- Developed educational materials on financial assistance programs, empowering patients with knowledge and increasing program utilization.
- Fostered a patient-centered environment by providing empathetic financial guidance, reducing patient anxiety during complex financial decisions.
Patient Scheduling Supervisor
HCA Healthcare
Houston, TX
06.2023 - 10.2023
- Fostered teamwork among patient access staff, enhancing communication and ensuring efficient patient flow through the facility.
- Implemented new scheduling protocols, significantly reducing patient wait times and improving overall satisfaction scores.
- Analyzed patient intake processes to identify bottlenecks, leading to streamlined operations and marked increases in throughput.
- Trained and mentored new team members, cultivating a supportive environment that encouraged professional growth and shared knowledge.
- Developed a digital tracking system for patient records, enhancing accuracy and accessibility while minimizing administrative errors.
- Facilitated a culture of collaboration among patient access staff, fostering open communication and promoting a cohesive team environment.
Referral Coordinator Supervisor
CenterWell
Beaumont, TX
10.2020 - 06.2023
- Fostered a collaborative team environment, enhancing communication and coordination among referral staff to streamline processes.
- Implemented a robust tracking system for referrals, improving follow-up rates and ensuring timely patient access to services.
- Analyzed referral patterns to identify bottlenecks, leading to process optimizations that reduced patient wait times significantly.
- Developed training materials for new hires, enhancing onboarding efficiency and ensuring consistent referral handling across the team.
- Coordinated with healthcare providers to strengthen referral networks, resulting in improved patient satisfaction and loyalty.
- Cultivated a positive work culture by mentoring new team members, resulting in improved morale and enhanced productivity across the referral team.
Insurance Supervisor
Fresenius Dialysis
03.2018 - 12.2020
- Analyzed patient data trends to refine insurance processes, leading to noticeable gains in claim approval rates and reduced processing times.
- Streamlined communication between departments to address patient needs swiftly, strengthening interdepartmental relationships and optimizing resource allocation.
- Developed a new patient onboarding protocol, significantly reducing wait times and improving overall patient experience during initial visits.
- Led cross-functional initiatives to enhance claims processing, achieving marked improvements in operational efficiency and reducing backlog.
- Fostered a patient-centered environment by training staff in effective communication, enhancing patient satisfaction and trust.
Insurance Coordinator
DaVita Dialysis
Houston, TX
12.2013 - 03.2018
- Streamlined insurance verification processes, reducing claim processing time and improving reimbursement rates.
- Analyzed patient insurance data to identify trends, leading to targeted outreach and increased enrollment in coverage options.
- Coordinated with healthcare teams to ensure seamless communication, enhancing patient care and operational efficiency.
- Maintained accurate patient records and insurance documentation, ensuring compliance with regulatory standards and minimizing errors.
- Cultivated strong relationships with patients, ensuring a compassionate approach that significantly boosted patient retention and satisfaction.
Education
Bachelor Business Administration -
Prairie View A & M University
Prairie View, TX08-2014
Skills
- Process Improvement
- Team Leadership
- Collaboration
- Mentorship
- Digital Solutions
- Data Analysis
- Operational Efficiency
- Scheduling
- Records management
- Admissions support
- Database administration
- Enrollment management
Timeline
Remote Registrar
HCA Healthcare
10.2025 - Current
Financial Counselor
Baylor College of Medicine
10.2023 - 08.2024
Patient Scheduling Supervisor
HCA Healthcare
06.2023 - 10.2023
Referral Coordinator Supervisor
CenterWell
10.2020 - 06.2023
Insurance Supervisor
Fresenius Dialysis
03.2018 - 12.2020
Insurance Coordinator
DaVita Dialysis
12.2013 - 03.2018
Bachelor Business Administration -
Prairie View A & M University