KIMBERLY DEAN
AT&T
Moundsville,WV
10
years of professional experience
Administrative Professional experienced in working in fast paced environments, with a strong demand for organizational, technical, and interpersonal skills. I am highly trustworthy ethical, discreet, and committed to superior customer service. I am confident and poised in interactions with individuals at all levels. I am also very detailed oriented and resourceful in completing projects and I multi-task effectively. My capabilities include: Customer Service and Relations Purchasing Computer Operations- Microsoft Word, Excel, and Outlook Accounts Receivable/ Payable Human Resources Inventory Data Archiving Office Equipment Operations Telephone Reception Payroll and Attendance
Work History
Housekeeper
1 Year 6 Months- Maintained cleanliness and sanitation standards in patient rooms and common areas.
- Operated cleaning equipment, including floor scrubbers and vacuum cleaners, efficiently.
- Ensured compliance with health regulations and safety protocols during daily tasks.
- Trained new staff on proper housekeeping procedures and equipment usage.
Advanced Technical Support Specialist
5 Years 7 Months- Troubleshot, analyzed and resolved problems with customers' devices and networks.
- Reconfigured devices to update voice, data and video settings.
- Backed up advisors on support calls and chats with advanced understanding of complex technical issues.
- Researched new updates, products and changes to best practices.
- Make Personal Connections with Customers to ensure all their issues are completed and make them feel wel omed to our AT&T family
Kroger Clicklist
11 Months- Answered customer questions and concerns and made accommodations for special orders.
- Notified customers of product shortages, damages and substitutions.
- Managed order intake to promote prompt and accurate pickups and increase customer satisfaction.
- Performed opening and closing duties.
- Trained newly hired employees in e-commerce equipment and gathering items.
- Prepared, gathered and delivered items for online orders and pickups.
- Confirmed quality and freshness of outgoing food items.
Office Administrative Assistant
4 Years 8 Months- Coordinated office operations, ensuring efficient workflow and communication among departments.
- Managed scheduling and appointment logistics for executives, enhancing productivity and time management.
- Developed and maintained filing systems, improving document retrieval efficiency and organization.
- Assisted in the preparation of reports and presentations, ensuring accuracy and adherence to deadlines.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
Education
Sterile Processing Technician - Sterile Processing Technician
Associate of Applied Science - Business and Criminal Justice
- Minor in Criminal Justice
- Graduated with honors.
- GPA: 3.5
Skills
Administrative Support
Records administration
Billing and coding
Organize files
Workflow optimization
Digital archiving
Timeline
Housekeeper
Wheeling Hospital
04.2025 - CurrentRead More
Kroger Clicklist
KROGER'S
05.2021 - 04.2022Read More
Advanced Technical Support Specialist
AT&T
03.2021 - CurrentRead More
Office Administrative Assistant
Fox's Contracting
07.2016 - 03.2021Read More
West Northern Community College
Associate of Applied Science from Business and Criminal Justice
Read More
Auburn University
Sterile Processing Technician from Sterile Processing Technician
Read More