Kimberly Deck
Hudson,NC
Summary
Results-driven Practice Manager with expertise in budget management, compliance oversight, and staff training. Proven ability to enhance patient care quality and streamline operations in fast-paced healthcare environments.Experienced with healthcare operations, ensuring smooth and efficient practice management. Utilizes strategic planning and process optimization to enhance clinic operations. Knowledge of regulatory compliance and quality assurance to maintain high standards in patient care and staff performance.
Overview
17
17
years of professional experience
Work History
Practice Manager II
Frye Regional Medical Center
Hickory, North Carolina
12.2021 - 05.2026
- Heart diagnostics
- Family Medicine
- Rural Health Clinic
- Urgent Care
- Pain Center
- Imaging Center
- Surgery Center
- Physical Therapy
- Main Hall
- Emergency Department
- Oversee daily operations, budget, staff (hiring, training, scheduling), finances (budgets, billing), patient flow, and compliance (HIPAA, OSHA) for physician practices, acting as a liaison between doctors and management to ensure efficiency, satisfaction, and quality care. Key duties include managing budgets, handling patient scheduling, resolving issues, ensuring regulatory adherence, and driving performance improvements for patient and staff satisfaction.
Head Certified Medical Assistant
Emerge Ortho
Morganton, North Carolina
12.2016 - 06.2020
- Customer service, HIPAA, coaching, counseling, interviewing, and 3+ employees would directly report to me during the clinic. Scheduling Drs calendar appropriately with personal and executive needs, such as scheduling lunches with drug representatives, vacations, clinic scheduling, blocking schedules, clinical and administrative duties with leadership, overseeing daily clinic flow, training new staff, delegating tasks, ensuring quality patient care, and acting as a liaison between providers, staff, and management, requires strong communication and organizational skills to maintain efficient operations and a positive team environment.
Medical Assistant
UNC Health
Hudson, North Carolina
01.2011 - 12.2016
- Ordering, scheduling, collecting payments, providing exceptional customer service, answering phones, faxing, reporting vaccines, blood draws, maintaining records, etc.
Shift Leader
Aldi Foods
Lenoir, North Carolina
01.2009 - 12.2011
- Shift lead 10+ employees who reported to me directly during the shift. Other responsibilities were price changing, change drawers, bank deposits, resets, customer service, etc.
Education
BBA - Business Administration And Management
Western Carolina University
Cullowhee, NC05-2024
Associate of Arts - Busness
Caldwell Community College And Technical Institute
Hudson, NC05-2020
Certificate - Certified Medical Assistant
NHA
Hickory, NC05-2016
Certificate - Leadership
Western Carolina University
Cullowhee, NC05-1995
Skills
- Budget management
- Compliance oversight
- Patient scheduling
- Staff training
- Operations management
- Customer relationship management
- Excellent Coordination Skills
- Detailed Oriented
- Complaint resolutions
Timeline
Practice Manager II
Frye Regional Medical Center
12.2021 - 05.2026
Head Certified Medical Assistant
Emerge Ortho
12.2016 - 06.2020
Medical Assistant
UNC Health
01.2011 - 12.2016
Shift Leader
Aldi Foods
01.2009 - 12.2011
Associate of Arts - Busness
Caldwell Community College And Technical Institute
Certificate - Certified Medical Assistant
NHA
Certificate - Leadership
Western Carolina University
BBA - Business Administration And Management
Western Carolina University
Education and Training
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