KIMBERLY DELORENZO
Royse City,TX
Summary
Results-oriented Account Manager focused on cultivating client relationships that enhance satisfaction and loyalty. Skilled in assessing client needs and delivering tailored solutions, ensuring effective project execution. Strong communication and problem-solving abilities foster collaboration between clients and internal teams, maximizing value and driving business growth.
Overview
11
11
years of professional experience
Work History
Realtor
IREALTY ARKANSAS
Cabot, AR
08.2022 - Current
- Maintained proficiency in legal forms to ensure clients receive exemplary and professional representation.
- Arranged documents chronologically to facilitate on-time file completion.
- Demonstrated commitment to client advocacy by maintaining a respectful and professional demeanor in all interactions.
- Designed and executed targeted marketing initiatives aimed at enhancing product visibility via engaging photography and social media platforms.
- Educated clients on diverse mortgage products and detailed the closing process to enhance understanding and confidence.
- Ensured accurate information delivery to clients, facilitating seamless transactions.
- Advised clients on property transactions, fostering informed choices and enhancing overall satisfaction.
On Premise Account Manager
Golden Eagle Of Arkansas
Little Rock, Arkansas
04.2022 - 06.2026
- Oversaw weekly account management for 140+ clients, emphasizing the development of trust and rapport to support long-term partnerships.
- Assessed customer needs to effectively sell current products and seamlessly incorporate new product offerings into sales discussions.
- Cultivated in-depth knowledge of nonalcoholic, beer, and liquor products while managing a comprehensive product portfolio.
- Implemented effective strategies to maximize product use, ensuring alignment with and surpassing of company goals.
- Created high visibility for products in each account to enhance sales performance.
- Developed and maintained strong relationships with key on-premise accounts to enhance customer satisfaction.
- Executed promotional strategies to increase product visibility and drive sales growth at assigned venues.
- Analyzed market trends and client feedback to tailor offerings and improve service delivery.
- Trained and mentored junior account managers, fostering a collaborative team environment.
- Coordinated inventory management processes to ensure product availability across all accounts.
- Implemented targeted marketing initiatives that resulted in improved brand presence within competitive environments.
Craft Specialty Account Manager
Andrews Distributing
Dallas, TX
11.2018 - 01.2022
- Engaged with a wide range of on-premise accounts to foster long-term business relationships.
- Monitored progress and implemented strategies to maintain and exceed established quarterly objectives.
- Collaborated with cross-functional teams to optimize product offerings and improve service delivery.
- Executed weekly account visits to 60-70 clients, ensuring consistent communication and service delivery.
- Acquired expertise in product offerings, enabling informed recommendations based on individual style preferences.
- Managed customer inquiries and troubleshooted issues efficiently, ensuring a positive service experience.
- Developed strategic partnerships to ensure products remained top-of-mind and received maximum visibility in client accounts.
- Managed comprehensive event planning for accounts, highlighting product offerings at Oktoberfest, St. Patrick's Day, and additional holiday festivities.
- Maintained meticulous organization to facilitate prompt responses to account inquiries and requests.
Sales Representative
Glazer’s Beer and Beverage
North Little Rock, AR
04.2015 - 06.2018
- Proven track record of consistently meeting and exceeding sales targets each month.
- Managed and grew accounts while identifying upselling opportunities to enhance client value.
- Expertise in building strong and trusted relationships with clients through effective communication, negotiation, and problem-solving skills.
- Utilized VIP and M360 software for account management tasks.
- Collaborated with internal teams, such as marketing and product development, to ensure client satisfaction and address their evolving needs.
- Collaborated with marketing and product development teams to ensure client satisfaction and adapt to evolving needs.
- Managed inventory levels, ensuring product availability for customers.
- Conducted market research to identify new opportunities and client needs.
- Developed and maintained strong relationships with clients to drive sales growth.
Education
Associate of Science - Social Psychology
Arkansas State University
Beebe, AR05-2026
Skills
- Strong negotiation skills
- Comparative market analysis
- Real estate marketing
- Product launches
- Market research
- Business development
- Real estate law
- Sales presentations
- Rapport and relationship building
- Team leadership
- Brand-building strategies
Timeline
Realtor
IREALTY ARKANSAS
08.2022 - Current
On Premise Account Manager
Golden Eagle Of Arkansas
04.2022 - 06.2026
Craft Specialty Account Manager
Andrews Distributing
11.2018 - 01.2022
Sales Representative
Glazer’s Beer and Beverage
04.2015 - 06.2018
Associate of Science - Social Psychology
Arkansas State University