Kimberly DeVilbiss
San Francisco,CA
Summary
Motivated individual with over 23 years of successful experience in Sales, customer service support and planning/implementing of proactive procedures and systems to avoid future setbacks. Independent and team worker with great communication skills and ability to motivate and drive other customer service/sales employees to meet and exceed goals. Proven skills in negotiating, preparing and finalizing lease agreements. Meticulous and well-organized. Ready to bring knowledge and abilities to challenging role with potential for long-term career advancement and success.
Overview
24
24
years of professional experience
Work History
Leasing Agent
Related Companies
03.2024 - Current
- Outbound/Inbound Sales
- Renewals/Retention
- New Prospects in-person/virtual
- Managing all sales of 550 unit building
- Touring to approval and move in process
- Exceeding targeted goals for the company and monthly
Leasing Agent
Sares-Regis Property Management
07.2022 - 03.2024
- Outbound/Inbound sales
- Resident Services
- Meet Prospects in person to lease apartments
- Leasing agent managing 296 unit complex
- Screen and approve clients
- Exceeding sales goals monthly
- Specialize in Corporate Account Management
Regional Leasing Agent
Maximus Real Estate Partners
12.2020 - 07.2022
- Outbound/Inbound sales
- Resident Services
- Meet Prospects in person to lease apartments
- Floating leasing agent managing multiple properties over 4,000 units
- Screen and approve clients
- Exceeding sales goals monthly
Floating Leasing Agent
Trinity Properties
12.2018 - 11.2020
- Outbound/Inbound sales
- Meet prospects in person to lease apartments
- Manage and lease over 500 units at all times
- Screen and approve Clients
- Manage clientele from move in to move out with any problems
- Consistently exceeding sales goals
- Resident Services
Territory Account Manager
The RealReal
10.2017 - 12.2018
- Sales/Inbound and Outbound Calling
- Communicating with high end clientele to bring in high value items
- Bringing in new clientele from cold leads
- Mass Mail merges
- Solving problems
- 200+ calls a week obtaining new cosigners
- Train and mentor newly hired employees
Sales/Outbound Calling
YELP Eat24
05.2017 - 10.2017
- Organized pipeline and vet leads using sales force
- Utilized Yelp app to signed over 120 accounts in order to receive orders from customers
- Mentored new hires to successfully complete a process during their training period
- Cold Calling Restaurants
- Strong understanding and implementation of online media, advertising opportunities, and the territory which I sold
Sales/Customer Service
Comcast
01.2014 - 01.2017
- Greeted customers
- Utilized great product knowledge to sell Comcast services
- Achieved monthly sales goals
- Leadership and training of management and employees
- Performed store opening and closing duties of store including handling cash drawer and all payments
- Upselling Clients
Loan Officer/Coordinator
Priority Lending
01.2010 - 01.2014
- Responsible for prospecting and following up with leads to bring in clients
- Cold calling
- Effectively going through the loan process from start to finish
- Inbound calls from mailers and radio marketing
- Pre-qualifying homeowners for a refinance or purchase
Office Manager/Admin
Lakeport Transmission
01.2001 - 01.2012
- Data entry of all orders and filing
- Accounts Payable and Accounts Receivable
- Payroll taxes, sales taxes, inventory
- Provided excellent customer service, solving problems, answering phones
Sales Representative
Fidelity National Title
01.2006 - 01.2010
- Inbound sales calls from homeowners regarding signing up for a policy
- Outbound sales cold calling to renew homeowners or expired policies
Sales Representative
American Homeshield
01.2002 - 01.2006
- Inbound sales for new policies
- Worked with Real Estate sales department to order new policies for real estate transactions
- Outbound sales cold calling with third party homeowners insurance and renewing homeowners expired policies
New Loan Set-Up Representative
Green Point Mortgage
01.2001 - 01.2002
- Pulling data from documents for each loan
- Answered telephones
- Excellent customer service
Education
Fair Housing - Yearly
Real Estate License - CA DRE License # 02205251
01.2023
NMLS License - 20 hours of school
01.2012
Rancho Cotate High School - General Education
Rancho Cotate High School
01.2001
Skills
- IBM/MAC
- Microsoft Excel
- WordPerfect
- Word
- Salesforce
- Yardi
- RentCafe
- Onesite
- CRM Reva Property Management
- ILM management
- Accounts Payable
- Accounts Receivable
- Data Filing
- Sales Taxes
- Customer Service
- Real Estate License CA DRE License #02205251
- Background Checks
- Contract Negotiation
- Real estate knowledge
- Leasing and sales
- Property reporting
- Lease oversight
- Fair housing policies
- Local market awareness
- Strong negotiation
- Fair Housing Regulations
- Application processing
- Building rapport
- CRM Software
- Tenant screening
- Lease Agreements
- Closing Techniques
- Lease Renewals
Accomplishments
- Met and exceeded sales goals every month
- Reactivated key accounts utilizing persuasion sales and people skills
- Increased morale in all departments with an upbeat attitude
- Created customer satisfaction, drastically reducing potential problems
- Received rewards for outstanding work
- Real Estate License CA
References
Available upon request
Timeline
Leasing Agent
Related Companies
03.2024 - Current
Leasing Agent
Sares-Regis Property Management
07.2022 - 03.2024
Regional Leasing Agent
Maximus Real Estate Partners
12.2020 - 07.2022
Floating Leasing Agent
Trinity Properties
12.2018 - 11.2020
Territory Account Manager
The RealReal
10.2017 - 12.2018
Sales/Outbound Calling
YELP Eat24
05.2017 - 10.2017
Sales/Customer Service
Comcast
01.2014 - 01.2017
Loan Officer/Coordinator
Priority Lending
01.2010 - 01.2014
Sales Representative
Fidelity National Title
01.2006 - 01.2010
Sales Representative
American Homeshield
01.2002 - 01.2006
Office Manager/Admin
Lakeport Transmission
01.2001 - 01.2012
New Loan Set-Up Representative
Green Point Mortgage
01.2001 - 01.2002
Fair Housing - Yearly
Real Estate License - CA DRE License # 02205251
NMLS License - 20 hours of school
Rancho Cotate High School - General Education
Rancho Cotate High School