Kimberly Diamond
North Myrtle Beach,SC
Summary
Dynamic Auto Claims Adjuster with expertise in fraud detection and risk assessment at Ohio Farmers Insurance Company. Proven track record in negotiating settlements and managing complex claims, enhancing client satisfaction. Adept at training and mentoring teams, driving performance, and fostering strong customer relationships to achieve organizational goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
14
14
years of professional experience
Work History
Auto Claims Adjuster
Ohio Farmers Insurance Company
03.2018 - 12.2025
- Examined photographs and surveillance and any other documents relating to claims.
- Negotiated with claimants to settle claims.
- Issued payouts to claimants.
- Completed full liability investigation.
- Documented all findings in concise reports.
- Carried and managed consistently heavy project workload through exemplary organizational, time management and collaboration talents.
Auto Insurance Sales Leader
Safe Auto Insurance
02.2015 - 03.2018
- Coordinated solutions for new and existing customers to meet unmet needs and resolve various issues.
- Acquired and maintained full knowledge of product technical and functional aspects to better serve customers' needs.
- Negotiated contracts with service providers and customers to achieve profitability goals.
- Created annual performance-based sales plans organized by sub-markets to drive consistent financial and sales growth company-wide.
- Trained, coached, and mentored new sales associates for maximum performance.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Contributed to team objectives in fast-paced environment.
Corporate Trainer and Sales Manager
TZ Insurance Solutions LLC
11.2011 - 12.2014
- Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
- Developed training programs to meet company objectives.
- Developed effective training manuals, modules and teaching aids.
- Created training programs and instructional materials to further educate personnel.
- Developed and executed performance management programs to increase employee engagement and productivity.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Education
Ohio State Real Estate License -
Ohio Department of Real Estate
Columbus, OHSkills
- Fraud detection
- Risk assessment
- Insurance regulations knowledge
- Claims handling
Languages
English
Full Professional
Timeline
Auto Claims Adjuster
Ohio Farmers Insurance Company
03.2018 - 12.2025
Auto Insurance Sales Leader
Safe Auto Insurance
02.2015 - 03.2018
Corporate Trainer and Sales Manager
TZ Insurance Solutions LLC
11.2011 - 12.2014
Ohio State Real Estate License -
Ohio Department of Real Estate