Kimberly Diaz
Dallas,TX
Summary
Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.
Overview
6
6
years of professional experience
Work History
Lead Cashier
Ulta Cosmetics
Dallas , TX
01.2021 - 03.2022
- Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Assisted customers by answering questions and fulfilling requests.
- Educated employees on register use, merchandising and customer service.
Host
Pappadeaux
Dallas , Texas
03.2017 - 03.2022
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Assisted managers with quickly resolving service- and food-related issues.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Answered customer questions about hours, seating and menu information.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
No Degree - Cosmetology
Ogle School Hair Skin Nails
Dallas, TXHigh School Diploma -
Inspired Vision Academy
Dallas, TX05.2018
Skills
- Customer Service
- Providing Feedback
- Adobe Flash
- Cash Handling
- Customer Relations
- Complaint Resolution
- Team Leadership
- Computer Skills
- Bilingual
Timeline
Lead Cashier
Ulta Cosmetics
01.2021 - 03.2022
Host
Pappadeaux
03.2017 - 03.2022
No Degree - Cosmetology
Ogle School Hair Skin Nails
High School Diploma -
Inspired Vision Academy