KIMBERLY D. KAISER SMITH
Forney,TX
Summary
To obtain a position utilizing my current medical experience with a company that will increase my knowledge and capabilities to become an asset to their practice.
Overview
19
19
years of professional experience
Work History
Front Desk Supervisor
Dallas Associated Dermatologists
Dallas, TX
08.2017 - Current
- Supervise front desk
- Order office supplies
- Maintain all office needs
- Developed and implemented process improvements to enhance patient flow and reduce wait times.
- Managed scheduling conflicts, optimizing provider availability for maximum patient care efficiency.
- Analyzed workflow processes, identifying areas for operational enhancements within the front desk team.
- Collected room deposits, fees, and payments.
Scheduler/Operator
Dallas Associated Dermatologists
Dallas, TX
11.2006 - 01.2017
- Schedule appointments for patients.
- Triage phone messages, send to Nurse Line or other appropriate recipient.
- Medical transcription; exporting, making corrections, exporting, and distribution.
- Medical records clerk: Compile, process, and maintain medical records of hospital and clinic patients in a manner consistent with medical, administrative, ethical, legal, and regulatory requirements of the health care system.
- Process, maintain, compile, and report patient information for health requirements and standards.
- Prepare Doctors letters to be sent out to the patients referring physicians.
- Telexov (phone system) prepare for the automated system to send out reminders
- Managed appointment systems, ensuring accurate data entry and timely updates.
- Analyzed patient feedback to refine scheduling processes, increasing overall satisfaction rates.
- Completed daily logs for management review.
Skills
- Fast leaner I excel at customer service I am familiar with many software systems: MedEvolve, Next Gen, and Centricity I schedule appointments for 22 physicians and 6 locations I am comfortable with EMR and paper medical records I can multitask and am a great team player
Timeline
Front Desk Supervisor
Dallas Associated Dermatologists
08.2017 - Current
Scheduler/Operator
Dallas Associated Dermatologists
11.2006 - 01.2017