Kimberly Dowell
Humble,TX
Summary
Medical Scheduler with expertise in appointment scheduling and patient intake management. Demonstrated success in insurance verification and improving patient experience through effective communication. Strong organizational skills and attention to detail enhance operational efficiency.
Overview
7
7
years of professional experience
Work History
Medical Scheduler/Receptionist
Harb Physical Therapy
Orchard Park, New York
06.2019 - Current
- Scheduled patient appointments using electronic health record systems.
- Coordinated communication between patients and physical therapists.
- Managed patient intake processes and verified insurance information.
- Followed up with patients and confirmed appointments.
- Organized patient charts according to established protocols to ensure accurate medical records were kept on file.
- Created and maintained patient medical records, ensuring accuracy and compliance with regulations.
- Coordinated and scheduled complex procedures such as surgery, tests, physicals and follow-up visits.
- Ensured that all necessary documents were completed correctly prior to patient's appointment date.
- Reviewed insurance information with patients and processed copays.
- Tracked and reported on appointment no-shows and cancellations, analyzing trends for management.
- Provided support to physicians in the form of appointment scheduling, answering phones, verifying insurance coverage and handling other administrative duties as needed.
- Facilitated emergency appointment requests, prioritizing patient care needs.
Education
Master of Science - Educational Administration
Canisius College
Buffalo, NY01-2005
Skills
- Appointment scheduling
- Insurance verification
- Patient intake management
- Customer service
- Appointment tracking
- Problem solving
References
References available upon request.
Timeline
Medical Scheduler/Receptionist
Harb Physical Therapy
06.2019 - Current
Master of Science - Educational Administration
Canisius College