Kimberly Dowling

• Assessed clients' physical condition and health history through consultation, interview and physical assessment tests.
• Helped clients utilize fitness equipment properly using verbal instructions and demonstrations.
• Taught one-on-one and group fitness classes.
• Developed and implemented fitness programs tailored to the goals of each client.
• Motivated clients to stay committed to preset fitness goals.
• Provided personal training services to clients according to their individual needs.

• Supervised youth group members to maintain organized and safe environment.
• Promoted a safe environment by enforcing rules and regulations while supervising youth activities.
• Encouraged positive behaviors through reinforcement techniques such as praise or rewards.
• Counseled individual youth and small groups on presenting needs and concerns.
• Demonstrated appropriate behavior, listened carefully to others and showed respect for people to promote a positive influence.

• Supervision of inmates and inmate activity in detention facilities.
• Provides care and correctional treatment of inmates.
• Transports and escorts inmates within secured areas according to relevant laws, policies, and procedures.
• Performs searches on inmates and visitors.
• Checks mail for contraband, such as weapons or drugs.
• Prepares incident reports and other documentation.
• Enforces rules and regulations governing facility security, inmate conduct, and inmate accountability.
• Conducts accurate headcounts.
• Inventories inmates’ personal property and issues receipts.
• Break up physical confrontations and protect inmates and fellow officers from harm.
• Provides emergency assistance as needed, including but not limited to CPR, first aid, escape of inmates, and evacuation procedures.

Perform administrative and clerical tasks including managing calendars, screening calls, and organizing/filing confidential documents.

· Schedule/coordinate meetings, appointments, & travel arrangements for management, ensuring no conflicts occur

· Prepared documents such as correspondence, drafts, memos, & emails, & prepared reports weekly for management

· Operate and utilize Facility Management software

WELLSPAN HEALTH, 2009 – 2018

Advanced through crucial departments, learning systems and protocols,

and leveraging demonstrated abilities to assume increased responsibility.

CONTACT CENTER SPECIALIST III, 2015 – 2018

Provided enhanced customer service in a high-volume call center.

· Addressed customer service inquiries in a timely/accurate manner

· Navigated through different healthcare software to appropriately record telephone encounters & better assist patients

· Trained new employees on contact center protocol

PHLEBOTOMIST, 2010 –2015

Performed phlebotomy procedures, specimen collections, and processing in high volume laboratory.

· Organized & cleaned blood-drawing trays, ensuring that all

instruments are sterile

· Collected fluid or tissue samples, using appropriate collection procedures

· Logged patient information and recorded results into the computer

HOUSEKEEPER, 2009 – 2010

Responsible for the cleanliness of rooms, surgical areas, and offices.

· Changed sheets and linens to meet patient needs

· Independently completed cleaning assignments

· Developed plan to efficiently complete assigned tasks within allotted time frame.