Kimberly Estep
Dispatcher
Oceana,WV
Summary
Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. Helps first responders coordinate emergency actions and support local community. Knowledgeable about dispatch procedures and policies.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Dispatcher
STAT EMS
09.2022 - Current
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Eliminated risks and emergency response delays by efficiently monitoring public safety field units.
- Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
- Cultivated client rapport by interfacing with callers to aid with medical emergencies.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Answered calls from automatic routing system and took basic information from callers.
EMT/DISPATCHER
STAT Ambulance Service
09.2013 - 10.2014
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
- Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
EMT/Dispatcher Office Assistant
UPPER LAUREL AMBULANCE SERVICE
09.2005 - 08.2013
- Obtained client medical history, medication information, symptoms, and allergies.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled assignments independently with good judgement and critical thinking skills.
Security Guard
WALLACE SECURITY
10.2005 - 09.2006
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
- Completed full building and grounds patrols to spot and investigate concerns.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Education
High School Diploma -
PINEVILLE HIGH SCHOOL
Pineville, WV06.1998
OFFICE TECHNOLOGY - Office Technology
WYOMING COUNTRY CAREER AND TECHINAL CENTER
Pineville, WV06.1998
Skills
- Inquiry Requests
- Fleet Dispatching
- Asset Securing
- Interpersonal Skills
- Basic Life Support Knowledge
- Emergency Call Routing
- Ems Dispatch
- Dispatch First Responders
- Document Calls
- Customer Satisfaction
- General Knowledge of Cad System
References
Shawn Robinette
Job Title: 911 Dispatcher Logan County/EMT
304-784-3494
Karen Gibson
Job Title: 911 Dispatcher Wyoming County/EMT
681-222-4490
Amber Goad
Job Title: Business Owner
681-220-9527
Certification
First Aid/CPR
Mass Casualty 1 & 2
Hazardous Materials
EMS Safety Protocols
Bloodborne Pathogens
EMVO Card
Timeline
Dispatcher
STAT EMS
09.2022 - Current
EMT/DISPATCHER
STAT Ambulance Service
09.2013 - 10.2014
Security Guard
WALLACE SECURITY
10.2005 - 09.2006
EMT/Dispatcher Office Assistant
UPPER LAUREL AMBULANCE SERVICE
09.2005 - 08.2013
High School Diploma -
PINEVILLE HIGH SCHOOL
OFFICE TECHNOLOGY - Office Technology
WYOMING COUNTRY CAREER AND TECHINAL CENTER
First Aid/CPR
Mass Casualty 1 & 2
Hazardous Materials
EMS Safety Protocols
Bloodborne Pathogens
EMVO Card
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