Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
Work History
Administrative Assistant
Desert Pain & Wellness Clinic
Las Vegas
10.2024 - Current
Managed appointment scheduling for patients at a busy wellness clinic.
Assisted medical staff with patient intake and documentation processes.
Organized and maintained patient records using electronic health record systems.
Communicated with patients regarding treatment options and follow-up appointments.
Coordinated office supplies and ensured inventory levels met clinic needs.
Responded to patient inquiries via phone and email with professionalism.
Collaborated with team members to improve office workflow and efficiency.
Answered phone calls and emails to provide information, resulting in effective business correspondence.
Entered data into spreadsheets using Microsoft Excel or other similar programs.
Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
PCA
APCS
Las Vegas
06.2023 - Current
Assisted clients with daily living activities and personal care tasks.
Monitored client health by taking vital signs and reporting changes.
Communicated effectively with families to discuss care plans and needs.
Maintained a clean and safe environment for clients at all times.
Collaborated with healthcare professionals to ensure comprehensive care delivery.
Adapted to clients' changing needs by adjusting care routines promptly.
Performed light housekeeping duties such as changing bed linens, doing laundry, washing dishes and vacuuming carpets.
Provided emotional support and companionship to elderly clients experiencing loneliness or depression.
CNA
Methodist Healthcare
Memphis
09.2018 - 11.2021
Assisted patients with daily living activities and personal hygiene care.
Monitored vital signs and reported changes to nursing staff promptly.
Maintained patient records and documented care procedures accurately.
Collaborated with healthcare team members to deliver quality patient care.
Supported a safe environment by following infection control protocols.
Educated patients and families on care plans and health management strategies.
Responded to patient calls and addressed needs in a timely manner.
Participated in training new staff on procedures and best practices.
Provided assistance with activities of daily living, including bathing, dressing and grooming.
Performed vital sign assessments, such as taking blood pressure and temperature.
Documented patient care services by charting in designated areas.
Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.