Kimberly Favor-Gibbs
New York,NY
Summary
Well rounded industrious administrative team leader. Experienced and skilled with a strong background in document control and processing systems. Consistently seeks ways to increase office efficiency and boost team productivity with exceptional clerical support. Technically-astute leader and project manager in pursue of a dynamic, growth-oriented position focused on continuous improvement and optimal workflows.
Overview
10
10
years of professional experience
Work History
Records Management Supervisor (Permanent PAA2)
NYC Dept. of Consumer and Worker Protection
NY , NY
2023.01 - Current
- Directly supervise a team of employees in daily operations including work distribution.
- Develop and implement operational policies and procedures to ensure efficiency and accuracy of workflows.
- Approve timesheets, maintained accurate records of employee performances and evaluations including probationary levels, attendance, leave requests, and disciplinary actions.
- Monitor employee's productivity levels on a regular basis to identify areas of improvement.
- Ensure compliance with workplace safety regulations by providing training sessions for all staff members.
- Recruit and hire employees for positions not limited to permanent, provisional, paid and unpaid internships, 55A and the reserve program.
- Train, mentor, coach, evaluate, and terminate staff as necessary.
- Collaborate with other departments to coordinate workflow processes between teams.
- Spearhead and coordinate the agencies initiative to implement digitizing and purging for 80,000 business file licenses by archiving, shredding and scanning. Additionally coordinating with outside agencies for the transfer of specific license categories.
- Implement new recordkeeping and documenting systems to improve organization and traceability.
- Develop and implemented recordkeeping systems to ensure accuracy and consistency in filing documents.
- Back up division heads or fellow supervisors as needed.
- Assist with coordinating and planning agency events not limited to new hire tours for licensing staff, mentor or developmental training programs, award ceremonies and seasonal gatherings.
Remote Office Manager / Administrative Assistant
Flawless Wright Cleaning LLC
NY , NY
2014.03 - Current
- Supervise staff members, organized schedules and delegated tasks.
- Coordinate meetings, conferences, travel arrangements and department activities.
- Maintain filing system for records, correspondence and other documents.
- Order supplies and equipment to maintain adequate inventory levels.
- Create spreadsheets in excel to track data such as vacation requests, sick days .
- Answer phone calls, responded to emails, routed mail and coordinated courier services.
- Resolve customer inquiries in a timely manner while maintaining positive relationships with clients.
- Track invoices and payments to ensure accuracy of accounts receivable and payable information.
- Oversee receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Administer payroll and maintained proper documentation of employee personnel.
Clerical Associate IV
Department of Health and Mental Hygiene
Queens , NY
2022.12 - 2022.12
- Supervised staff and Monitored workflow of staff performing routine data entry of disease report and case investigation data forms into the bureau's central registry and disease database.
- Coordinated assignments of data entry from lab reports and disease case report forms.
- Provided critical administrative support to the bureau's work of tracking and investigating diseases and outbreaks in NYC.
- Entered complex data from disease reports and investigation forms included suspected bioterrorism disease forms into computerized database.
- Maintained and managed administrative record and reports as required by DOHMH and DEP.
- Maintained database of calls received from patients, medical provides and members of the public to the Bureau's main telephone number.
Clerical Associate III
New York City Law Department
NY , NY
2018.10 - 2022.11
- Assisted with all aspects of processing new and current employee appointments
- Developed training materials, including manuals, guides and handouts.
- Organized and coordinated training sessions for new law department employees based on their roles and department heads.
- Conducted training sessions for new personnel employees.
- Processed, recorded, maintained and checked the confidential records of current and future Law Department employees into database for 28 departments within the law department.
- Assisted with the processing of all leaves, resignations and terminations.
- Assisted with the processing of new hire and promotional reports using data protocols for budget purposes.
- Validated and updated Bar Admission status using E-courts attorney directory.
- Prepared and mailed hiring pool invitations and regret letters.
- Assisted with conducting hiring pools for 100-200 candidates by organizing resumes and applications to coordinate the flow of interviews to the appropriate departments.
- Prepared and kept accurate records of employee packets sent to DOI, City Clerk and DCAS offices containing Confidential Personnel information including Fingerprints and Payments.
- Assisted with coordinating and planning agency events not limited to new hire scavenger hunts and tours, mentor programs, award ceremonies and seasonal gatherings.
Education
Associate of Science - Human Development
SUNY Empire State College
Saratoga Springs, NY2018-06
Skills
- Supervision, Leadership and Mentoring
- Project Management
- Systems and Database Training
- Conflict Resolution
- Time Management, Judgement and Decision Making
- Multitasking and Prioritization
- Team Building and Collaboration
- Data Management and Document Control
- Electronic Records Management
- Compliance Management
- Operations Management
- Strong Organizational Skills
- Verbal and Written Communication
- Customer Service and People Skills
Business Automaton System Applications
- Microsoft Suite including Teams
- Zoom
- Adobe Acrobat
- Folklaw Personnel Systems
- Safe Security Systems
- HR Systems and Compliance Applications
- NYCAPS
- Linkedin Training Systems
- Alba Licensing Software
Timeline
Records Management Supervisor (Permanent PAA2)
NYC Dept. of Consumer and Worker Protection
2023.01 - Current
Clerical Associate IV
Department of Health and Mental Hygiene
2022.12 - 2022.12
Clerical Associate III
New York City Law Department
2018.10 - 2022.11
Remote Office Manager / Administrative Assistant
Flawless Wright Cleaning LLC
2014.03 - Current
Associate of Science - Human Development
SUNY Empire State College
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