Kimberly Ferreira
San Francisco
Summary
Practice Care Coordinator with front-desk and hospitality experience across dental and high-volume restaurant settings. Brings 3 years of customer-facing experience, bilingual communication (English/Spanish), appointment scheduling, eligibility verification, and strong organizational and time-management skills. Reliable multitasker adept at patient check-ins, phone/email/text correspondence, and Microsoft Office, seeking to support efficient clinic operations and deliver positive patient experiences.
Overview
11
11
years of professional experience
Work History
Practice Care Coordinator/Front Desk
Western Dental Services Inc.
San Francisco, CA
08.2024 - 09.2024
- Scheduling patient appointments, consultations, surgeries, and follow-up visits, as well as coordinating care between primary providers and specialists.
- Managed patient check-ins and responded to phone, text, and email inquiries promptly to reduce wait times and improve intake accuracy.
- Handled incoming calls, verified benefits, and processed transactions while multitasking to maintain front-desk efficiency.
- Scanned, printed, and filed patient IDs, insurance cards, and documents into charts accurately to ensure compliant and accessible records.
Hostess
Prospect (American Cuisine)
San Francisco, CA
05.2023 - 09.2023
- Greeted and seated guests, ensuring a welcoming atmosphere for all patrons.
- Managed reservation systems to optimize seating arrangements and minimize wait times.
- Collaborated with kitchen staff to communicate dining preferences and special requests effectively.
- Monitored dining area for cleanliness and readiness, enhancing overall guest experience.
- Contacted reservations to confirm bookings for the following day, reducing no-shows.
Hostess
Perbacco (Italian Cuisine)
San Francisco, CA
03.2021 - 12.2022
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted and seated guests promptly, ensuring organized seating flow during peak service to improve table turnover.
- Answering phone calls, answering questions, resolving complaints, and sometimes coordinating with the kitchen staff.
- Answered guest inquiries about menu, reservations, and policies, delivering clear information and resolving concerns efficiently.
Teacher's Assistant/Youth Apprentice
Jamestown Community Center
01.2014 - 06.2017
- Developed engaging lesson plans to enhance student learning and participation.
- Implemented innovative teaching strategies to foster critical thinking and problem-solving skills.
- Assessed students one on one and communicated their progress to parents through formative and summative evaluations, adjusting instruction accordingly
- (I have 6 units in CDEV)
Education
Bachelor of Arts - English in a Concentration in Linguistics
San Francisco State University
12-2023
Skills
- Customer service
- Strong written and verbal skills
- Bilingual (English and Spanish)
- Front Desk
- Organizational Skills
- Microsoft Office
- Microsoft Word
- Time management
Timeline
Practice Care Coordinator/Front Desk
Western Dental Services Inc.
08.2024 - 09.2024
Hostess
Prospect (American Cuisine)
05.2023 - 09.2023
Hostess
Perbacco (Italian Cuisine)
03.2021 - 12.2022
Teacher's Assistant/Youth Apprentice
Jamestown Community Center
01.2014 - 06.2017
Bachelor of Arts - English in a Concentration in Linguistics
San Francisco State University