Kimberly Finn
Cincinnati,OH
Summary
Experienced and dedicated billing representative with a proven track record in efficiently preparing, reviewing, and managing invoices. Skilled in accurately posting payments on the database and ensuring timely updates to account statements. Proficient in generating comprehensive financial reports and adept at resolving account discrepancies. Committed to maintaining a high level of accuracy and attention to detail in all aspects of billing operations.
Overview
22
22
years of professional experience
Work History
Client Service Specialist
Unity Financial Life Insurance Company
01.2022 - Current
- Responded within established timeframes to address customer concerns and inquiries by phone or email.
- Managed and updated physical and digital client account information to keep records accurate and current.
- Received and submitted payments, updated account information and provided receipts.
- Reviewed and resolved client concerns and issues, researching relevant details and clearly communicating solutions.
- Followed up with customers through calls and emails to proactively resolve issues and maintain satisfaction.
Customer Service Representative
LIBERTY MUTUAL INSURANCE COMPANY
04.2003 - 09.2019
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Resolved discrepancies between customers' remittances and invoices received.
- Answered customer inquiries regarding billings, payments, account status.
- Update databases with customer information, payments, and credits/debits cards.
- Prepare and generated reinstatements and non-sufficient letters.
Education
Business Administration
Cincinnati State Technical And Community College
Cincinnati, OHSkills
- Documentation Skills
- Conversational Skills
- Paperwork Processing
- Compliance Requirements
- Account Updating
- Data Entry
- Researching
- Customer Service
Accomplishments
- Bravo Award: Received for 100% on technical evaluations and excellent team player.
Timeline
Client Service Specialist
Unity Financial Life Insurance Company
01.2022 - Current
Customer Service Representative
LIBERTY MUTUAL INSURANCE COMPANY
04.2003 - 09.2019
Business Administration
Cincinnati State Technical And Community College
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