Kimberly Fiscus

• Provided exceptional customer service to ensure customer satisfaction.
• Developed and implemented strategies for providing excellent customer service experience.
• Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
• Monitored staff performance to ensure adherence to customer service standards.
• Created reports on customer feedback, complaints, and suggestions for management review.
• Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
• Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
• Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
• Assisted in developing an effective system for tracking client requests from initial contact through resolution.
• Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
• Drafted scripts for agents handling incoming calls so that they can respond accurately and effectively.

• Developed and implemented strategies to increase customer satisfaction and loyalty.
• Created monthly reports for senior management summarizing operational performance metrics.
• Coached, mentored and trained team members in order to improve their job performance.

I was responsible for making sure every vehicle was working and working to ensure that the customers were happy with the vehicles they were renting.

I was responsible for making sure all vehicles were maintained and serviced regularly.

• Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.