Kimberly Flores
Rio Grande City,TX
Summary
Dynamic sales associate with proven expertise at Dollar General, excelling in customer service and relationship building. Recognized for enhancing team productivity and minimizing wait times, while effectively utilizing problem-solving skills to address customer needs. Committed to delivering exceptional experiences and fostering loyalty through personalized service and engaging interactions.
Developed skills in fast-paced retail environments, ready to transition into new field. Demonstrates keen ability to connect with customers and facilitate positive interactions. Committed to leveraging these transferrable skills in dynamic and collaborative setting.
Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.
Overview
2
2
years of professional experience
Work History
Sales Associate
Dollar General
05.2024 - 02.2025
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Bowling Associate
Texas A&m University - Kingsville
01.2024 - 12.2024
- Provided a safe and enjoyable atmosphere by enforcing house rules, ensuring appropriate conduct from all patrons.
- Assisted in maintaining clean and safe bowling environment, ensuring a pleasant atmosphere for guests.
- Facilitated smooth operations during league play by coordinating with league representatives and maintaining schedules accordingly.
- Boosted patron loyalty through developing strong rapport with regular clientele, recognizing preferences for personalized experiences.
- Contributed to team success by consistently providing excellent customer service and support.
- Maintained inventory of rental equipment such as shoes, wrist guards, house balls; reordered supplies as needed to meet customer demand.
Sales Associate
Dollar General
05.2023 - 08.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
Bachelor of Arts - Music Education
Texas A&M University, Kingsville, Tx, US
Kingsville, TX12-2027
High School Diploma -
Preperatory For Early College High School
Rio Grande City, TX05-2024
Associate of Arts -
South Texas College
Rio Grande City, TX12-2022
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Relationship building
- Flexible schedule
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Associate
Dollar General
05.2024 - 02.2025
Bowling Associate
Texas A&m University - Kingsville
01.2024 - 12.2024
Sales Associate
Dollar General
05.2023 - 08.2023
Bachelor of Arts - Music Education
Texas A&M University, Kingsville, Tx, US
High School Diploma -
Preperatory For Early College High School
Associate of Arts -
South Texas College
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