Kimberly Galindo
Temple Hills,MD
Summary
Detail-oriented professional with a strong background in operations management and customer service. Proven success in maintaining compliance with health standards while enhancing customer satisfaction through effective team leadership and training. Committed to creating a clean and organized work environment that drives team performance.
Overview
1
1
Language
1
1
Certification
6
6
years of professional experience
Work History
Assistant Deli Manager
Food Lion
Lorton, Virginia
09.2024 - Current
- Supervised daily deli operations to ensure compliance with company standards.
- Trained new team members on food safety and customer service practices.
- Ensured cleanliness and organization of deli area for customer satisfaction.
- Ensured that all food items were properly labeled according to local health department regulations.
- Maintained a clean and organized work environment by adhering to established cleaning procedures and following safety guidelines when handling food products.
Operations Manager
LA Fitness
Woodbridge, VA
08.2022 - 09.2024
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Interacted well with customers to build connections and nurture relationships.
Sales Associate
Foot Locker
10.2021 - 07.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Listened to customer needs and desires to identify and recommend optimal products.
Team Leader
Panera Bread
08.2020 - 10.2021
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
- Educated staff on organizational mission and goals, aligning team efforts to enhance overall success.
- Evaluated customer needs and feedback to drive product and service improvements.
- Inspected production area to ensure optimal equipment operation and safety compliance.
Education
Certified Clinical Medical Assistant -
National Healthcare Association
08-2026
Certificate - Medical Assistant
1st Providence
Woodbridge, VA06-2026
Certificate - Phlebotomy
1st Providence
Woodbridge, VA06-2026
Certificate - EKG
1st Providence
Woodbridge, VA06-2026
High School Diploma -
Forest Park High School
Woodbridge, VA06-2022
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Health and safety compliance
- Organizational Management
- Sales background
- FLUENT IN SPANISH
- Medical terminology
- Effective communication
Certification
- medical assistant
- National Healthcare Association CCMA
Languages
Spanish
Languages
Spanish
Native/ Bilingual
Timeline
Assistant Deli Manager
Food Lion
09.2024 - Current
Operations Manager
LA Fitness
08.2022 - 09.2024
Sales Associate
Foot Locker
10.2021 - 07.2022
Team Leader
Panera Bread
08.2020 - 10.2021
Certified Clinical Medical Assistant -
National Healthcare Association
Certificate - Medical Assistant
1st Providence
Certificate - Phlebotomy
1st Providence
Certificate - EKG
1st Providence
High School Diploma -
Forest Park High School