KIMBERLY GARCIA
CLOVIS,NM
Summary
Dynamic professional with extensive experience in retail and facilities management. Recognized for leadership in team development and strong problem-solving skills, driving customer satisfaction and operational excellence in diverse environments.
Overview
35
35
years of professional experience
Work History
Facilities Coordinator
Plateau Telecommunications
CLOVIS, NM
05.2016 - Current
- Collaborated with other departments on projects that required cross-functional coordination.
- Facilitated communication between departments regarding facility needs and issues.
- Coordinated system work orders by assigning tasks and finalizing completed work.
Retail Store Manager
Plateau Telecommunications
Clovis, New Mexico
06.1991 - 05.2016
- Managed daily store operations, ensuring adherence to company policies.
- Oversaw inventory management and conducted regular stock audits to optimize resources.
- Coordinated staff schedules, ensuring optimal coverage during peak hours to enhance customer service.
- Resolved customer complaints promptly, preserving store reputation.
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Implemented hiring and training strategies to develop a skilled retail workforce. positive, enthusiastic employees to boost talents of retail team.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Mentored employees in managing complex sales and resolving challenging customer issues, fostering a skilled and resilient team.
- Evaluated store performance, implementing feedback-driven improvement plans to boost operational efficiency.
- Prepared employee performance appraisals, providing actionable feedback.
- Delegated work to staff, setting priorities and goals.
Education
High School Diploma -
Clovis High School
Clovis, NM05-1991
Timeline
Facilities Coordinator
Plateau Telecommunications
05.2016 - Current
Retail Store Manager
Plateau Telecommunications
06.1991 - 05.2016
High School Diploma -
Clovis High School