Kimberly Garner
Atlanta,GA
Summary
Seeking a challenging career with a company that offers unlimited growth potential, personal recognition, and a diverse work environment. Sales, hospitality, and logistics background with strengths in exceptional customer service and meticulous attention to detail. Excels in thinking creatively to find innovative solutions.
Overview
12
12
years of professional experience
Work History
Server
Southern Elements Restaurant & Bar
03.2024 - Current
- Manage guest queries in a friendly, timely, and efficient manner
- Serve Alcoholic/non-Alcoholic beverages in conjunction with licensing/liquor regulations for residents and non-residents
- Ensure knowledge of menu and all products
- Ensure mis-en-place is well stocked at all floor stations
- Follow correct reporting procedures if faced with issues
- Ensure Food and Beverage orders are of a consistently good standard and delivered in a timely manner
- Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene
- Comply with hotel security, fire regulations and all health and safety legislation.
Independent Travel Advisor
I’m High Klass Travel Agency
09.2022 - Current
- Specialize in planning and booking travel plans and vacations for individuals, groups and businesses
- Research, study, and explore travel destinations
- Monitor travel industry trends and prices
- Suggest suitable travel options to best fit client needs
- Promote and offer travel industry deals
- Book tickets, reserve accommodations, and organize transportation
- Answer client questions about travel destinations and accommodations
- Fulfill specific client requests
- Build and maintain relationships with clients.
Import Ocean Specialist (Direct Hire)
Mallory Alexander International Logistics
09.2021 - 09.2022
- Create Shipment/open file in Cargowise
- File ISF if needed
- Track shipment
- Handle the Transportation from A-Z
- Dispatch to Carrier
- Communicate details of shipment to Shipper/and or Consignee
- Obtain Carrier Costs to Provide Sell Rates to Customer
- Bill and Invoice Customer.
Server
26 Thai Kitchen & Bar
07.2018 - 01.2021
- Greet guests, take orders, and provide exceptional customer service
- Uphold high standards of hospitality while ensuring an enjoyable dining experience
- Increase sales by upselling appetizers, desserts, and drinks
- Accurately enter orders into the point-of-sale system.
Export Customer Service
DSV Air & Sea Air
10.2018 - 07.2019
- Provide accurate, timely, and proactive customer service, as well as effectively communicating and coordinating
- Obtain service quotations and optimize costs
- Timely and accurate scheduling of hazardous and non-hazardous air bookings
- Ensure the complete and timely transfer of cargo (pick up, delivery, etc.)
- Prepare documentation and process billing
- Monitor and control services.
Server
Chuy’s
11.2017 - 07.2018
- Provided friendly and courteous service to guests
- Assisted in training new staff and ensuring that all employees followed proper protocols
- Accurately entered orders in the point-of-sale system and processed payments
- Managed side work duties and maintained the cleanliness of the dining area.
Ocean Import Coordinator
DB Schenker
09.2017 - 05.2018
- Processed import manifest corrections, cargo release upon receipt of OBL and ocean freight
- Handled rate negotiations with carriers on a spot rate basis
- Conducted various billings, invoice audits, freight payments and customer credits/corrections.
Ocean Export Agent
Yusen Logistics
06.2015 - 09.2017
- Create File for Export shipment
- Responsible for Pre-Advice handling
- Printed all necessary documents
- Handled LCL, FCL, Direct, and Returnable Racks shipments for Yamaha Account.
Air Export Coordinator
Agility Logistics
10.2014 - 01.2015
- Responsible for Pre-Advice/ Pre-Alert handling
- Printed all necessary documents and created jobs for export shipments
- Entered export shipment information into the system for GE Account.
Ocean Import
Trans Global Logistics
12.2013 - 09.2014
- Prepared documents for the Import operation in a timely manner with appropriate procedures and guidelines
- Dispatched carriers to pick up freight and monitor its arrival for consolidation
- Generated, filed, and maintained up-to-date and accurate customer records, reports, and shipment documentation
- Filed AES, handled FCL/ LCL, and created Bill of Ladings/Delivery Orders.
Airfreight Gateway Import/Export Agent
Panalpina
05.2012 - 11.2013
- Prepare and issue documentation as per Customer Profile
- Assured that file contains all necessary document copies in proper sequence
- Ensured highest level of data quality by processing the shipment accurately
- Send advice to destination, gateway and, if applicable, origin station.
Education
High School Diploma -
Ben L. Smith High School
Greensboro, NC06.2001
Skills
- Excellent verbal and written communication skills
- Ability to function independently
- Experienced in prioritizing and organizing work assignments
- Attention for details and an aptitude for a fast paced, multi-tasking environment
- Experience in Food and Beverage industry
- Customer service skills
- Administrative skills
- Problem Solving skills
Timeline
Server
Southern Elements Restaurant & Bar
03.2024 - Current
Independent Travel Advisor
I’m High Klass Travel Agency
09.2022 - Current
Import Ocean Specialist (Direct Hire)
Mallory Alexander International Logistics
09.2021 - 09.2022
Export Customer Service
DSV Air & Sea Air
10.2018 - 07.2019
Server
26 Thai Kitchen & Bar
07.2018 - 01.2021
Server
Chuy’s
11.2017 - 07.2018
Ocean Import Coordinator
DB Schenker
09.2017 - 05.2018
Ocean Export Agent
Yusen Logistics
06.2015 - 09.2017
Air Export Coordinator
Agility Logistics
10.2014 - 01.2015
Ocean Import
Trans Global Logistics
12.2013 - 09.2014
Airfreight Gateway Import/Export Agent
Panalpina
05.2012 - 11.2013
High School Diploma -
Ben L. Smith High School