KIMBERLY GATER

Bloomington,IN

Summary

Results-driven leader with 20+ years of experience in operations management, customer service, and team leadership. Proven expertise in optimizing processes, reducing risks, improving customer satisfaction, and building high-performance teams. I am skilled in issue resolution, inventory management, and process improvement strategies that drive profitability and customer satisfaction.

Overview

years of professional experience

Work History

Full-Time Coordinator / Key Carrier

HomeGoods

Bloomington, IN

11.2022 - Current

Promoted to full-time role in Sep 2024 due to exceptional performance.
Manage daily store operations including opening/closing, staff supervision, and inventory control.
Resolve customer issues to ensure satisfaction and loyalty.
Train new employees to elevate service standards and operational efficiency.

Art and Licensing Coordinator

FBF Originals

Martinsville, IN

02.2012 - 12.2024

Automated royalty calculations, improving accuracy by 30%.
Led chargeback management, ensuring timely issue resolution with customers.
Designed and implemented employee training programs, reducing onboarding time.
Partnered with teams to optimize processes and improve outcomes.

City Manager / Buyer

SMTK / FBF Originals

Nashville, IN

02.2005 - 02.2012

Directed operations across multiple store locations.
Negotiated with vendors to resolve disputes and mitigate chargeback risks.
Developed protocols for new store openings with focus on minimizing risk exposure.

Education

Associate - Fashion Design

Vincennes University

Vincennes, IN

Skills

Microsoft Office

Data Analytics Tools

CORE COMPETENCIES

Operations & Process Improvement
Customer Service Excellence
Leadership & Staff Development
Risk & Chargeback Management
Negotiation & Conflict Resolution
Cross-functional Collaboration
Training & Mentorship

Timeline