Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
20
20
years of professional experience
Work History
Manager
Oak Transcription
08.2021 - Current
Managed and motivated employees to be productive and engaged in work.
Oversee a group of 30 medical transcriptionists, as well as vendor teams, ensuring quality control of reports.
Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Defined clear targets and objectives and communicated to other team members.
Accomplished multiple tasks within established timeframes.
Assumed responsibility of all administrative tasks.
Medical Transcriptionist
Oak Transcription
05.2017 - 08.2021
Recorded information using word processing, dictation and transcription software and equipment.
Followed all HIPAA rules and regulations regarding patient confidentiality.
Maintained security and privacy of records to protect patients and providers.
Accurately documented medical dictation to record patient care records.
Teacher
VIPKid International
05.2017 - 09.2021
Teach English to Chinese kids via an online platform.
Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Incorporated multiple types of teaching strategies into classroom.
Marketer
Time, Etc.
01.2018 - 01.2019
Identified appropriate marketing channels and target customers for campaigns.
Wrote engaging and successful marketing, advertising, and website copy.
Developed campaigns and specific marketing strategies for clients.
Monitored trends in social media, industry, and competitive landscape to create new material.
Monitored social media questions and comments and appropriately responded.
Marketing and Communications Manager
Girl Scouts of NYPENN Pathways
09.2008 - 02.2017
Develop high level communications plans to move major initiatives forward.
Contributed expertise to multiple committees to enhance outreach and branding strategies.
Coached executives on key talking points and communication strategies for different audiences.
Prepared cross-platform social media promotions, capitalizing on strengths of each site to effectively reach target audiences.
Devised and executed integrated, online and direct marketing campaigns.
Reviewed and approved imagery and text to keep communications in line with brand ideals.
Represented organization with media outlets and general public, conveying consistent messages to support objectives and positively spin current events.
Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
Wrote and distributed press releases to increase brand visibility.
Created and managed social media campaigns to increase brand engagement.
Optimized email campaigns to increase open and click-through rates.
On-Air Personality
Townsquare Media Utica
11.2003 - 06.2011
Attended promotional events to create station awareness and build listener reach.
Produced creative radio segments focused on music, current events and lifestyle topics.
Hosted music, news and entertainment segments for well-rounded radio shows.
Answered booth call line and took song suggestions or comments from listeners.
Made promotional appearances at public events.
Education
Bachelor of Science - Journalism
Utica University
Utica, NY
05.2006
Associate of Applied Science - Radio/Television Broadcasting
Herkimer County Community College
Herkimer, NY
05.2004
Skills
Team Leadership
Verbal and Written Communication
Quality Standards
Brand Management
Lead Generation
Staff Management
Train Employees
Information Confidentiality
Project Management
Communication
Timeline
Manager
Oak Transcription
08.2021 - Current
Marketer
Time, Etc.
01.2018 - 01.2019
Medical Transcriptionist
Oak Transcription
05.2017 - 08.2021
Teacher
VIPKid International
05.2017 - 09.2021
Marketing and Communications Manager
Girl Scouts of NYPENN Pathways
09.2008 - 02.2017
On-Air Personality
Townsquare Media Utica
11.2003 - 06.2011
Bachelor of Science - Journalism
Utica University
Associate of Applied Science - Radio/Television Broadcasting