Kimberly German
Butler,New Jersey
Summary
Personable, friendly, and solution orientated professional with sever years of experience. Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.
Overview
9
9
years of professional experience
Work History
Secretary
ACME Waterproofing
Butler, NJ
01.2020 - Current
- Answered incoming calls promptly and professionally, routing messages as needed
- Greeted visitors warmly upon arrival at the office; provided friendly customer service
- Performed data entry and generated reports
- Performed data entry tasks accurately with a high level of speed and accuracy
- Maintained organized calendar of important meetings and events
- Composed professional correspondence such as letters, memos, emails
- Scanned documents into electronic format for storage in databases or other applications
- Processed incoming mail on a daily basis; distributed accordingly or responded as appropriate
- Made copies of correspondence and other printed material
Teacher's Assistant
The Learning Experience
Wayne, NJ
05.2016 - 07.2019
- Prepared classroom for daily lessons and cleaned and organized between classes
- Assisted teachers in developing effective lesson plans and instructional materials to meet the needs of all students
- Took attendance and kept track of evaluations and paperwork
- Supervised students during lunch periods, recesses, assemblies, and other special events
- Provided individualized instruction to small groups of students within a classroom setting, reinforcing concepts taught by the teacher
- Participated in in-service training, staff meetings and other activities to facilitate professional development
- Assured that safety rules were observed and guarded against accidental injury
- Engaged students in extracurricular activities to enhance learning
- Supported the lead teacher in delivering instruction
- Established and enforced rules for behavior to maintain order in classroom
Education
Bachelor of Science (B.S.) - Psychology
William Paterson University
Wayne, NJ05.2021
Skills
- Filing and data archiving
- Documentation and Recordkeeping
- Editing and proofreading
- Multitasking
- Mail distribution
- Bookkeeping
- Business Administration
- Data retrieval systems
- Customer service
- Report generation
- Time management
- Active listening
- Problem solving
- Scheduling appointments
- Providing customer support
Timeline
Secretary
ACME Waterproofing
01.2020 - Current
Teacher's Assistant
The Learning Experience
05.2016 - 07.2019
Bachelor of Science (B.S.) - Psychology
William Paterson University