Kimberly Gerrard
Queen Creek,AZ
Summary
Dynamic Store Manager at Walgreens Boots Alliance with a proven track record in enhancing customer relations and operational efficiency. Expert in training and mentoring staff, fostering a collaborative team environment, and resolving issues effectively. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Store Manager
Walgreens Boots Alliance
07.2000 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Education
Bachelor of Arts - Speech Communication
Olivet Nazarene University
Bourbonnais, IL05-2001
Skills
- Customer relations
- Multitasking and organization
- Training and mentoring
- Team leadership and coaching
- Problem-solving
- Performance reviews
- Operational efficiency
Certification
- Licensed Pharmacy Technician - 11/2003-10/31/25
Timeline
Store Manager
Walgreens Boots Alliance
07.2000 - Current
Bachelor of Arts - Speech Communication
Olivet Nazarene University
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