Kimberly Gonzalez
Alton
Summary
Driven and meticulous Lead Phlebotomist with a proven track record at Doctors Hospital at Renaissance, enhancing patient experience through efficient blood collection and fostering trust. Excelled in customer service and cash handling, demonstrating reliability and a strong work ethic. Achieved significant improvements in lab operation efficiency and specimen handling accuracy.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lead Phlebotomist
Doctors Hospital at Renaissance
03.2021 - Current
- Conducted quality control checks on equipment, ensuring proper functioning and consistent results.
- Increased efficiency by maintaining organized workstations and well-stocked inventory levels.
- Managed daily operations, including staff scheduling, budgeting, and lab maintenance tasks.
- Assessed patients'' conditions prior to phlebotomy procedures, identifying potential complications or contraindications before proceeding safely with the procedure.
- Developed strong relationships with patients by fostering trust during the blood collection process.
- Streamlined workflow by implementing innovative processes and procedures.
- Implemented best practices for specimen handling to minimize contamination risks.
- Centrifuged blood samples as outlined in clinical protocols.
- Organized daily work based on collection priority.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Enhanced patient experience by providing efficient and accurate blood collection services.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Used personal protective equipment correctly to protect coworkers and patients.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Collected blood samples in accordance with laboratory protocols and regulations.
Cashier
Whataburger
05.2017 - 03.2018
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Cashier
Murphy USA
Education
Certification - Phlebotomy
New Start School
McAllen, TX01.2021
High School Diploma -
La Joya Palmview High School
Palmview Tx01.2018
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
- Cleaning and sanitizing
- Customer service excellence
- Reliability and punctuality
- Customer Relations
Certification
- PT - Phlebotomy Technician
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Lead Phlebotomist
Doctors Hospital at Renaissance
03.2021 - Current
Cashier
Whataburger
05.2017 - 03.2018
Cashier
Murphy USA
Certification - Phlebotomy
New Start School
High School Diploma -
La Joya Palmview High School
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