Laura Boyett

• Conducted quality control checks on equipment, ensuring proper functioning and consistent results.
• Promoted mission, vision, and values of organization and trained new clinical staff in phlebotomy procedures.
• Increased efficiency by maintaining organized workstations and well-stocked inventory levels.
• Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
• Maintained high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
• Centrifuged blood samples as outlined in clinical protocols.
• Completed proper sanitation and cleaning of equipment and work areas between patients.
• Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
• Tracked collected specimens by initialing, dating, and noting times of collection.
• Stocked phlebotomy cart or carrier with appropriate supplies.
• Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
• Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
• Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
• Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
• Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
• Greet and come into contact with 50-70 new patients per night.

- During this time, I was working as a health care assistant in the neonatal intensive care unit.

• Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
• Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
• Observed patient skin conditions and reported findings to registered nurse.
• Maintained clean environment with due consideration to health and safety issues and infection control policy.
• Cultivated strong relationships with parents and caregivers, providing emotional support throughout their infant''s NICU stay.
• Improved patient outcomes by providing high-quality, compassionate care to critically ill neonates.
• Supported breastfeeding mothers by providing lactation assistance and education on breast milk expression techniques for their hospitalized infants.
• Performed comprehensive assessments of neonatal patients, identifying subtle changes in condition that required medical intervention or modification of treatment plans.
• Collaborated with multidisciplinary teams to develop and implement individualized care plans for each patient.
• Assessed, evaluated, and cared for neonate and pediatric patients.
• Enhanced family satisfaction by providing extensive education on infant care and supporting parents during their NICU journey.
• Supported needs of 100+ residents under long-term care.

• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Used cash registers and credit card machines to cash out customers.
• Greeted new customers, discussed specials, and took drink orders.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Collaborated with team members to consistently provide efficient service during peak hours.
• Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
• Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.