Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Grimes

Carl Junction,MO

Summary

Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Overview

4
4
years of professional experience

Work History

Patient Coordinator

Webb City Dental
06.2020 - Current
  • Worked closely with patients to deliver excellent and direct individualized patient care.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Created an organized system for tracking outstanding tasks such as lab results, ensuring timely follow-up and effective patient care.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
  • Verified patient insurance eligibility and entered patient information into system.
  • Streamlined communication between patients, providers, and insurance companies for a seamless healthcare experience.

Server/ Bartender

Logans Roadhouse
05.2020 - 06.2021
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Education

High School Diploma -

Joplin High School
Joplin, MO

Skills

  • Benefits Explanation
  • Patient Intake
  • Patient confidentiality
  • Clerical and Filing Support
  • Medical Services Administration
  • Calm and Effective Under Pressure
  • Team building
  • Problem-solving abilities
  • Claims Handling and Coverage Verification
  • Administrative and Office Support
  • Registration and Scheduling
  • Insurance Forms Processing

Timeline

Patient Coordinator

Webb City Dental
06.2020 - Current

Server/ Bartender

Logans Roadhouse
05.2020 - 06.2021

High School Diploma -

Joplin High School

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Kimberly Grimes