Kimberly Gross
Monaca,PA
Summary
Proven track record in enhancing customer satisfaction and team efficiency, notably at Boscov's. Expert in customer service and problem-solving, achieving high levels of repeat business and employee retention. Demonstrates exceptional leadership in fostering teamwork and managing time effectively, ensuring operational excellence and positive outcomes. Highly experienced entrepreneur known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
38
38
years of professional experience
Work History
Sales Associate
Boscov's
06.2024 - Current
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Child Caregiver
Self-employeed
08.2005 - 06.2021
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Taught children to organize toys, wash hands, and share by leading by example.
- Collaborated with parents to develop individualized care plans addressing specific needs of their children.
- Managed behavioral issues effectively by implementing positive reinforcement strategies and setting clear expectations.
- Implemented creative problem-solving techniques to address challenges faced while caring for multiple children simultaneously.
- Enhanced children's social skills by organizing group activities and promoting teamwork.
- Helped children develop motor skills in preparation for preschool and kindergarten.
- Responded to inquiries from parents and guardians.
Owner/Operator
Dean-Kimberly Quality Painting
08.1986 - 01.2004
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Trained and motivated employees to perform daily business functions.
Education
High School Diploma -
Beaver Area Senior High School
Beaver, PA06.1983
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
Timeline
Sales Associate
Boscov's
06.2024 - Current
Child Caregiver
Self-employeed
08.2005 - 06.2021
Owner/Operator
Dean-Kimberly Quality Painting
08.1986 - 01.2004
High School Diploma -
Beaver Area Senior High School
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