Summary
Overview
Work History
Education
Skills
Timeline
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Kimberly Gudino

Sitka,AK

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Alaska Airlines
08.2023 - Current
  • Responded to customer requests for products, services, and company information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Provided customers with reliable, enthusiastic and personalized customer service.
  • Provided excellent customer service, addressing concerns promptly and professionally.

Patient Services Representative

SEARHC
09.2021 - Current
  • Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
  • Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
  • Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
  • Implemented effective time management strategies that allowed me to balance multiple responsibilities, resulting in improved productivity and patient satisfaction.

Education

High School Diploma -

Sitka High School
Sitka, AK
05-2021

Skills

  • Customer service
  • Active listening
  • Analytical Problem Solving
  • Fluent in Ilocano

Timeline

Customer Service Representative

Alaska Airlines
08.2023 - Current

Patient Services Representative

SEARHC
09.2021 - Current

High School Diploma -

Sitka High School

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Kimberly Gudino