Kimberly Guernsey

Binghamton,NY

Summary

Detail-oriented professional with experience in office administration and document preparation. Known for streamlining front desk operations and optimizing patient scheduling to enhance workflow. Committed to delivering high-quality service and improving client interactions.

Overview

years of professional experience

Work History

Receptionist /Insurance Coordinator

Riverside Dental Associates

Binghamton, NY

07.2024 - Current

Managed appointment scheduling and patient check-in processes efficiently.
Assisted patients with insurance inquiries and documentation completion.
Coordinated communication between dental staff and patients to enhance service delivery.
Confirmed appointments, communicated with clients, and updated client records.
Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

Receptionist / Insurance Coordinator

Skaneateles Dental Associates

Skaneateles, NY

12.2021 - 06.2024

Coordinated insurance claims processing, ensuring timely submission and adherence to regulations.
Reviewed and verified policyholder information for accuracy, enhancing data integrity.
Managed patient scheduling to optimize office workflow and minimize wait times.
Coordinated patient communications, ensuring timely responses and appointment confirmations.
Compiled information from files and research to satisfy information requests.
Coordinated patient insurance claims, ensuring timely submissions and accurate documentation.

Education

BA in Government - Legal Studies

Grand Canyon University

Phoenix, AZ

03-2027

Skills

Customer service
Verbal and written communication
Office administration
Organization

Keyboarding skills
File management
Document preparation

Timeline