Kimberly Hall
Rancho Cordova,CA
Summary
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Cashier
Smart & Final Extra
11.2023 - Current
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Restocked and organized merchandise in front lanes.
- Addressed customer needs and made product recommendations to increase sales.
Claims Processing Specialist; Community Care Network
Delta Dental of California
11.2022 - Current
- Modified, updated and processed dental claims
- Checked documentation for accuracy and validity
- Utilized excellent analytical and problem-solving skills
- Verified information by analyzing existing patient history
- Re-evaluated claims after denial for payment
- Managed workload and priorities to meet claims deadlines
Customer Service Trainer; Medi-Cal Dental
Delta Dental of California
04.2020 - 11.2022
- New hire and ongoing training to increase business growth
- Trained in a virtual and in-office environment
- Mentored new hires, resulting in stronger staff development and increased productivity
- Delivered coaching/feedback from monitoring quality audits
- Modernized training aids, training activities, and training manuals
- Tracked attendance, evaluated progress, and reported finding to the department leads
- Developed effective training plans based on department needs and objectives
Operations Specialist; Medi-Cal Dental
Delta Dental of California
12.2012 - 04.2020
- Processed billed claim identified as suspicious activity
- Identified and reported potential fraud or abuse related to billed claims to the State of California
- Analyzed large amounts of data to find patterns of fraud and anomalies
- Conducted research to gather evidence and build case files
- Analyzed financial statements to identify discrepancies, irregularities, and fraudulent activity
- Analyzed department metrics and performance and reported findings to management
- Collaborated with team members to discuss fraud trends and brainstormed methods to combat this type of activity
Dental Auditor; Medi-Cal Dental
Delta Dental of California
11.2004 - 12.2012
- Modified, updated, and processed dental claims for the Medi-Cal Dental
- Managed workload and priorities to meet department production and quality standards
- Evaluated and settled complex dental claims in strict timeframes
- Utilized excellent analytical and problem-solving skills to process claims quickly and accurately
- Responded to customer requests, offering excellent support, and addressing concerns
- Promptly responded to inquiries and requests from customers
- Assigned to testing system projects
Education
Dental Assistant Certificate - Dental Assisting
Western Career College/Carrington College
Sacramento, CA05.2004
Skills
Customer Service
Work Ethic and Integrity
Patience and Empathy
Time management skills
Cash Handling
Cleaning and sanitizing
Reliability and punctuality
Verbal communication
Payment Processing
Conflict Resolution
Product Knowledge
Refunds and exchanges
Certification
- Dental Assistant Certificate
- X-ray License
- Coronal Polish Certificate
Businesseducationcourses
- Essential Skills for Front Line Workers
- Expanding Your Communication Skill Set
- Building Shared Understanding across Cultural Divides
- Building Rapport Through Strong Collaboration
- Writing Effective E-mail and Instant Messages
- Influencing Others
- Dealing with Difficult People
- Challenging the Status Quo
- Time Management
- Business Writing
Timeline
Cashier
Smart & Final Extra
11.2023 - Current
Claims Processing Specialist; Community Care Network
Delta Dental of California
11.2022 - Current
Customer Service Trainer; Medi-Cal Dental
Delta Dental of California
04.2020 - 11.2022
Operations Specialist; Medi-Cal Dental
Delta Dental of California
12.2012 - 04.2020
Dental Auditor; Medi-Cal Dental
Delta Dental of California
11.2004 - 12.2012
Dental Assistant Certificate - Dental Assisting
Western Career College/Carrington College
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