Kimberly Hamilton
Chaptico
Summary
Energetic and organized individual with passion for delivering exceptional customer service and optimizing food service operations. Adept in food safety regulations and inventory management, with strong skills in team leadership and staff training. Dedicated to enhancing customer satisfaction and improving operational efficiency.
Overview
18
18
years of professional experience
Work History
Food Service Manager
St. Mary's County Public Schools
Leonardtown, MD
08.2007 - Current
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Tracked food production levels, meal counts, and supply costs.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Reviewed and approved employee schedules and timesheets.
- Promoted a positive work environment by fostering open communication among team members and resolving conflicts effectively.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Upheld company policies consistently across all areas of operation while remaining flexible enough to address unique situations as they arose within the workplace setting.
Education
High School Diploma -
Thomas Stone High School
Waldorf, MD06-1995
Skills
- Customer service
- Staff leadership
- Staff supervision
- Production records
- Ordering supplies
- Food safety management
- Service records
- Inventory management
- Problem-solving
- Reliable and responsible
- Safe food handling
- Employee supervision
- Money handling
- ServSafe food manager
- Monitoring food preparation
- Critical thinking
- Scheduling staff
- Collaboration and teamwork
- Delegating assignments and tasks
- Calm and pleasant demeanor
Languages
English
Timeline
Food Service Manager
St. Mary's County Public Schools
08.2007 - Current
High School Diploma -
Thomas Stone High School
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