Kimberly Harrell

• Answered and directed incoming calls using multi-line telephone system.
• Maintained a neat reception area by organizing materials and tidying up furniture.
• Coordinated with vendors for repairs and maintenance of office equipment.
• Managed inventory of office supplies and placed orders to ensure adequate stock levels.
• Transmitted information or documents to customers through email, mailings or facsimile machine.
• Protected clients' rights by maintaining confidentiality of personal and financial information.
• Kept updated records of office expenses and costs, assisting with budget tracking.
• Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
• Supplied callers with office address and directions, employee email addresses and phone extensions.

Overseen daily store opening and closing procedures, such as disarming alarm system, counted daily cash for accuracy and taking daily deposits to bank.

Assisted customers with payday advance loans.

Conducted monthly held check audits.

• Monitors, tracks and improves quality calls through coaching employees as they recruit and support volunteer coordinators.
• Communicates quality issues to supervisors for follow up coaching.
• Develops supporting documentation to assist in personnel actions as required.

• Monitored inbound/outbound calls for compliance to call center quality.
• Provided assistance and gave ongoing feedback to representatives and supervisors regarding employees performance.

• Responsible for conducting intensive training for new hire employee position.
• Used telemarketing and customer service knowledge to train new employees.
• Managed employees daily activities and reporting to upper management.

• Switchboard operator
• Assisted HR with day to day operations
• Assisted with employment phone screenings of applicants and made recommendations to pursue applicant employment.

• Made outbound and inbound calls to schools, fitness centers and individuals to recruit them to hold events to raise funds for the sick children at the hospital.
• Answered customer service inbound calls to ensure the coordinators of events has their proper material to hold fund raising event.