Kimberly Hawkins
Jacksonville
Summary
Dynamic hospitality professional with extensive experience at The Flying Iguana, excelling in upselling techniques and customer service. Proven ability to enhance customer experiences and foster team collaboration, resulting in significant sales growth. Skilled in staff training and accurate money handling, committed to delivering exceptional service in high-volume environments.
Overview
8
8
years of professional experience
Work History
Lead Server
The Flying Iguana
03.2021 - Current
- Displayed enthusiasm and promoted excellent service to customers.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
- Increased sales significantly by upselling higher-end products to customers.
- Collected payment for service related items, balanced cash receipts and maintained accurate cash drawer.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
Lead Guac| Busser
The Flying Iguana
08.2019 - 03.2021
- Worked well in diverse team settings by partnering with others to complete tasks.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Delivered smooth and timely service to customers by offering any additional services they deem neccassary.
- Pitched in extra hours and helped other staff during unexpected times of high volume.
Lead Hostess
the Flying Iguana
08.2018 - 03.2021
- Took reservations and to-go orders by phone as well as answered customer questions.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and policies to maintain high standards of service.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Completed daily side work and opening and closing duties.
- Maintained balanced cash drawer with correct money values and accurate documentation.
Education
High School Diploma -
Fletcher High School
Neptune Beach, FL05-2018
Skills
- Liquor, wine, and food service
- Server monitoring
- Upselling techniques
- Accurate money handling
- High volume dining
- POS system operations
- Staff training
- Customer service
Timeline
Lead Server
The Flying Iguana
03.2021 - Current
Lead Guac| Busser
The Flying Iguana
08.2019 - 03.2021
Lead Hostess
the Flying Iguana
08.2018 - 03.2021
High School Diploma -
Fletcher High School