KIMBERLY HECKROTE
Womelsdorf,Pennsylvania
Summary
Proven Patient Services Representative with a solid track record at Exeter Pediatrics, adept in computer skills and customer service. Leveraged interpersonal talents to boost provider e ciency and patient satisfaction. Excelled in problem-solving, enhancing shopping experiences at Sheetz through meticulous organization and positive engagement, demonstrating a strong ability to improve operational ow and customer relations.
Overview
16
16
years of professional experience
Work History
Patient Service Representative
Tower Health
11.2024 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
Patient Services Representative
Exeter Pediatrics
09.2019 - 11.2020
- Optimized patient satisfaction and provider time by scheduling appointments in person or by telephone
- Developed relationships with patients through effective communication and interpersonal skills
- Investigated and directed patient inquiries and complaints to appropriate medical staff members and followed up to ensure satisfactory resolution
Sales Floor Associate
Sheetz
08.2016 - 04.2020
- Organized shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers
- Greeted customers, helped locate merchandise, and suggested suitable options
- Assisted in inventory management, conducting regular counts and restocking merchandise as needed
- Demonstrated excellent communication skills when interacting with both customers and colleagues, fostering a positive work environment
Custodian
Tammy & Denise Day Cleaning
06.2009 - 08.2016
- Emptied trash cans and recycling bins to keep buses/buildings clean and free of germs
- Maintained clean and comfortable environments in commercial buildings/buses by vacuuming, cleaning windows, and dusting
- Kept building/buses spaces premises clean inside and outside
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces
Education
High School Diploma -
Daniel Boone
Birdsboro, PA06-2014
Skills
- Computer Skills
- Customer Service
- Problem Solving
- Positive Attitude
- Telephone Etiquette
Timeline
Patient Service Representative
Tower Health
11.2024 - Current
Patient Services Representative
Exeter Pediatrics
09.2019 - 11.2020
Sales Floor Associate
Sheetz
08.2016 - 04.2020
Custodian
Tammy & Denise Day Cleaning
06.2009 - 08.2016
High School Diploma -
Daniel Boone
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