Job Search Status
Open to workDesired start date: 2 weeks notice
Desired Job Title
District ManagerStore ManagerWork Type
Full TimeLocation Preference
On-SiteLocation: Chesnee, SC, US
Open to relocation: Yes
Open To Work
Verified
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Kimberly Henderson
Chesnee,SC
Work Preference
Summary
Dynamic District Manager with a proven track record at Hamrick’s, excelling in strategic planning and team leadership. Enhanced store performance through data-driven sales strategies, resulting in improved customer satisfaction and reduced turnover rates. Skilled in training and coaching, fostering a collaborative environment that drives operational excellence and employee engagement.
Overview
24
24
years of professional experience
Work History
District Manager
Hamrick’s
Gaffney, SC
04.2025 - Current
- Oversaw daily operations across multiple retail locations to ensure compliance with company standards.
- Developed and implemented sales strategies to improve store performance and enhance customer experience.
- Trained and mentored store managers, fostering leadership skills and promoting professional development.
- Analyzed sales data to identify trends, informing inventory management and pricing strategies.
- Conducted regular site visits to assess operational efficiency and recommend process improvements.
- Established performance metrics for store managers, facilitating accountability and continuous improvement within the district.
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
- Streamlined operations by establishing efficient processes and communication channels between stores, leading to reduced costs and increased productivity.
- Implemented inventory control measures to minimize waste and optimize product availability, ensuring optimal stock levels across all locations.
- Implemented risk-management protocols for loss prevention, leading to a consistent decrease in shrinkage rates across the district.
- Championed a culture of continuous improvement by regularly soliciting feedback from employees and implementing changes based on their suggestions.
- Reduced turnover rates by implementing proactive retention strategies designed to address potential employee concerns before they escalated into resignations or terminations.
- Ensured compliance with all company policies and procedures, conducting regular audits and training sessions.
- Enhanced customer satisfaction, conducting regular store visits to ensure compliance with service standards.
- Fostered culture of continuous improvement, leading teams in analysis and optimization of sales strategies.
- Led adoption of new technology platforms to streamline reporting and inventory management.
- Cultivated strong relationships with store managers, offering guidance and support to achieve their targets.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Store Manager
Hamrick’s
Gaffney, SC
05.2002 - 04.2025
- Oversaw daily operations, ensuring compliance with company policies and procedures.
- Managed inventory levels, optimizing stock availability and reducing excess.
- Trained and mentored staff, fostering a collaborative team environment.
- Implemented sales strategies to enhance customer engagement and drive revenue growth.
- Analyzed sales data to identify trends, adjusting merchandising accordingly.
- Coordinated staff scheduling to maintain optimal coverage during peak hours.
- Developed and executed loss prevention strategies to minimize shrinkage rates.
- Enhanced customer service protocols, improving overall shopping experience satisfaction.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
Education
High School Diploma -
North Henderson High School
Hendersonville, NC06.1997
Skills
Leadership skills
Recruiting and hiring
Strategic planning
Customer service
Training and coaching
Attention to detail
Goal setting and performance metrics
Sales management
Operations management
Customer relations
Staff development
Financial management
Action plans
Decision-making
Team building practices
Employee scheduling
Team leadership
Conflict management
Sales reporting
Policies and procedures
Data analytics
Staff supervision
Operations oversight
Human resource management
Timeline
District Manager
Hamrick’s
04.2025 - Current
Store Manager
Hamrick’s
05.2002 - 04.2025
High School Diploma -
North Henderson High School