Kimberly Hernandez
West Babylon
Summary
Detail-oriented medical receptionist with strong skills in electronic health records and patient scheduling. Committed to delivering exceptional customer service while ensuring HIPAA compliance and efficient patient flow.
Overview
10
10
years of professional experience
Work History
Medical Receptionist
Stony Brook Medical Center
Commack
08.2025 - Current
- Managed patient check-in and check-out processes efficiently.
- Scheduled appointments and coordinated with medical staff effectively.
- Handled patient inquiries and provided accurate information promptly.
- Maintained electronic health records with attention to detail.
- Processed insurance claims and verified patient eligibility thoroughly.
- Assisted in maintaining a clean and organized reception area consistently.
- Collaborated with team members to improve patient flow and service delivery.
- Educated patients on office policies and procedures clearly.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Entered insurance, demographics and health history into patient database.
- Took messages from patients and promptly relayed to appropriate staff.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Processed referrals for specialist care when requested by physicians or patients.
Medical Receptionist
Suffolk Heart Group
Bay Shore
02.2020 - 06.2025
- Managed patient check-in and check-out processes efficiently.
- Scheduled appointments and coordinated with medical staff effectively.
- Handled patient inquiries and provided accurate information promptly.
- Maintained electronic health records with attention to detail.
- Processed insurance claims and verified patient eligibility thoroughly.
- Assisted in maintaining a clean and organized reception area consistently.
- Educated patients on office policies and procedures clearly.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Took messages from patients and promptly relayed to appropriate staff.
- Protected patients by observing strict HIPAA guidelines.
- Processed referrals for specialist care when requested by physicians or patients.
Receptionist
Whyte Chiropractic
Brentwood
01.2016 - 02.2018
- Greeted patients warmly and created a welcoming environment.
- Managed phone calls and scheduled appointments to enhance patient access and streamline operations.
- Coordinated scheduling of patient appointments to maximize office productivity and minimize wait times.
- Provided information about services and answered patient inquiries.
- Organized patient records while ensuring compliance with confidentiality standards to protect patient information.
- Processed insurance claims and verified patient coverage details.
- Collaborated with team members to improve office workflow processes.
Education
High School Diploma -
North Babylon High School
North Babylon, NY06-2015
Skills
- Electronic health records
- Patient scheduling
- Insurance verification
- Appointment confirmation
- HIPAA compliance
- Customer service
- Problem solving
- Attention to detail
- Medical charting
- Microsoft office
- Referral verification
- Medical billing
- Co-payment collection
- Insurance claims
- Insurance verifications
- Billing and coding
- EMR / EHR
- Front desk operations
- HIPAA guidelines
- Electronic medical records
- Records maintenance
- Appointment scheduling
- Excellent communication
Timeline
Medical Receptionist
Stony Brook Medical Center
08.2025 - Current
Medical Receptionist
Suffolk Heart Group
02.2020 - 06.2025
Receptionist
Whyte Chiropractic
01.2016 - 02.2018
High School Diploma -
North Babylon High School