Kimberly Hersam
Bowling Green,KY
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
LifeSafer
06.2022 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative
Dial America
Ocala, FL
04.2020 - 05.2022
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
Manager
KFC
Crossville, TN
05.2018 - 03.2020
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
High School Diploma -
Colorado Preparatory Academy
Colorado Springs, CO05.2018
Skills
- Appointment Scheduling
- Information Security
- Data Collection
- Call Management
- Consultative Sales
- Account Updating
- Scheduling
- Data Entry
- Complaint Resolution
Timeline
Customer Service Representative
LifeSafer
06.2022 - Current
Customer Service Representative
Dial America
04.2020 - 05.2022
Manager
KFC
05.2018 - 03.2020
High School Diploma -
Colorado Preparatory Academy
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