Kimberly Hightower
Bronson,Florida
Summary
Proven leader with extensive experience at Pilot Flying J Travel Center, adept in customer service and team management. Excelled in enhancing customer satisfaction and mentoring staff, significantly contributing to operational efficiency. Skilled in cash handling and POS systems, demonstrating a positive attitude that drives team performance and customer loyalty.
Overview
2
2
years of professional experience
Work History
Cashier Team Lead
Pilot Flying J Travel Center
02.2023 - Current
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
- Helped customers complete purchases, locate items, and join reward programs.
Assistant Store Manager
Dollar General Market
02.2023 - 09.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
Assistant Deil Manger
Fast Track Staffing
12.2022 - 06.2023
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Santa Fe College
Gainesville, FLSkills
- Customer Service
- Team Leadership
- Cash Handling
- Positive Attitude
- Punctual and Reliable
- Team Management
- Cash Register Operation
- Cash handling expertise
- Store Opening and Closing
- Cashier training
- Product restocking
- New Hire Training
- Opening and closing procedures
- Coaching and Mentoring
- Motivational Skills
- POS Systems
- Merchandise Stocking
Timeline
Cashier Team Lead
Pilot Flying J Travel Center
02.2023 - Current
Assistant Store Manager
Dollar General Market
02.2023 - 09.2024
Assistant Deil Manger
Fast Track Staffing
12.2022 - 06.2023
Santa Fe College
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