Kimberly Hinkle
Alden,IA
Summary
With a proven track record at Matrix Medical Billing, I excel in claims management and policy analysis, leveraging advanced Excel skills and a 90 WPM typing speed. Known for efficiently resolving disputes and enhancing department efficiency through effective training, my documentation prowess and empathetic communication have consistently improved client satisfaction and financial outcomes.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Insurance Specialist
Iowa Falls Chiropractic Clinic
10.2024 - Current
- Processed eligibility and benefits verification and authorization requests.
- Followed up on denials, late payments, extensions and other special circumstances.
- Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
- Posted payments and collections on regular basis.
- Collected payments and applied to patient accounts.
- Ensured timely payments from insurance providers through submission of accurate and complete claims.
Medical Biller
Matrix Medical Billing
01.2023 - Current
- Verified insurance of patients to determine eligibility.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Managed appeals process for denied claims, resulting in successful reimbursements from insurance companies.
- Collected payments and applied to patient accounts.
- Posted payments and collections on regular basis.
- Delivered timely and accurate charge submissions.
- Acted as liaison between healthcare providers and insurance companies; resolved disputes quickly while maintaining positive relationships.
- Trained new team members in medical billing software, increasing efficiency within the department.
- Organized filing system for patient records, expediting access to essential documents when needed.
- Reviewed patient diagnosis codes to verify accuracy and completeness.
Registration/Appointment Scheduler
Hansen Family Hospital
10.2020 - 08.2021
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Answered phone calls and answered questions from potential customers.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Acted as first point of contact and set appointments for prospective clients.
Education
Undergraduate - Business Management
DeVry University
Chicago04-2025
Associate of Applied Science - Health Information Technology
DeVry University
Chicago10-2024
Medical Billing & Coding
DeVry University
Chicago02-2023
Skills
- Documentation skills
- Policy analysis
- Account management
- Claims management
- Claims reporting systems
- Health insurance
- Advanced Excel and Word
- 90 WPM
- EHR: NextGen, Simple Practice, Tebra
Certification
- Certified Coding Associate (CCA) - American Health Information Management Association. Eligible - April 2025
- Registered Health Information Technician (RHIT) - American Health Information Management Association. Eligible - June 2025
Timeline
Insurance Specialist
Iowa Falls Chiropractic Clinic
10.2024 - Current
Medical Biller
Matrix Medical Billing
01.2023 - Current
Registration/Appointment Scheduler
Hansen Family Hospital
10.2020 - 08.2021
Undergraduate - Business Management
DeVry University
Associate of Applied Science - Health Information Technology
DeVry University
Medical Billing & Coding
DeVry University
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