Summary
Accomplishments
Awards
Work History
Skills
Education
Software
Work Preference
Websites
Quote
05
KIMBERLY HITCHCOCK

KIMBERLY HITCHCOCK

Fort Myers,FL

Summary

Results driven leader with a proven track record in channel sales, third-party distribution, and strategic partnerships. Consistently exceeded sales goals, including 182% of target in 2023, and previously achieved 961% of launch goal during a new business line rollout. Skilled in go-to-market strategy, partner enablement, and driving measurable growth across travel, franchise, and SMB verticals. Well positioned to lead high-impact initiatives as Director Distribution Partnerships.

Accomplishments

  • Exceeded annual sales targets from 2018 to 2023, including 182% in 2023, through tactical sales strategies and strong customer engagement across assigned territories
  • Drove 25% growth in franchise program within 6 months by enhancing partner collaboration, targeted coaching, and sales enablement
  • Improved Customer Satisfaction (CSAT) scores by 27% (1H 2023), contributing to a 10% sales lift through strategic partner coaching and enablement
  • Developed and implemented training programs for over 200 agents, improving productivity by 35% across partner locations
  • Managed multi-million-dollar sales channel, consistently exceeding KPIs and expanding market share by 15%
  • Led national sales enablement initiatives across PACE territory, improving partner performance through strategic program execution

Awards

  • Achievers Club (2022)- Top Revenue Growth & Leadership Performance
  • Exclusively National Business (2019)- Top 1% of Sales Professionals Nationwide
  • Diamond Club (2019)- Top 2% Performer for Revenue Growth & Customer Impact
  • Circle of Excellence (2008)- Top 2% Performer for Outstanding Revenue Performance
  • High-Performance Sales Achievement- 2009 (113%), 2018 (127%), 2019 (183%), 2020 (105%), 2021 (107%), 2022 (124%), 2023 (182%)
  • Go for Growth Trip (2019)- Outstanding Business Development Performance
  • Chow’s Champion (2017, 2018)- Recognized for Cross-Functional Collaboration & Leadership
  • Service Excellence (2011, 2012, 2014)- Exemplary Customer Advocacy

Work History

Director of Channel Programs

AT&T
01.2017 - 09.2023
  • Delivered executive-level business reviews and performance insights, using strong written and verbal communication to influence strategic direction, drive partner growth, and align with business objectives
  • Managed a multi-million-dollar third-party sales channel supporting 200+ sales agents, consistently exceeding KPIs and expanding the company’s distribution network and market share
  • Developed and executed go-to-market strategies aligned with enterprise priorities, optimizing sales performance and strengthening partner engagement
  • Oversaw revenue management, contract compliance, and compensation planning, applying financial acumen to ensure operational integrity and alignment with performance targets
  • Led a Virtual Retail Experience (Video Chat) trial, leveraging digital innovation and cross-functional collaboration to achieve a 12% conversion rate—4× above benchmark
  • Built cross-functional partnerships with Product, IT, Field Sales, and Marketing to enhance sales infrastructure, reporting, and performance insights, improving visibility, consistency, and customer experience across a 330K-customer territory

Senior Partner Enablement Manager

AT&T
05.2013 - 12.2016
  • Fostered strategic partnerships with third-party sales channels, including those supporting travel and hospitality clients, gaining exposure to industry distribution models while supporting expansion into new customer segments
  • Led national sales enablement for the PACE territory, designing and executing territory-specific training that improved sales effectiveness and strengthened long-term partner performance
  • Supported enablement efforts for a partner network of 3,000+ sales agents across multiple lines of business, delivering scalable training frameworks that improved consistency, performance, and customer experience
  • Collaborated cross-functionally with operations teams to implement quality assurance protocols and streamline processes, supporting enterprise-wide initiatives and achieving 153.81% of performance target for the year
  • Trained agents on contract negotiation strategies for telecom product agreements, enhancing close rates and ensuring compliance across partner sales teams

Senior Channel Manager

AT&T
07.2008 - 04.2013
  • Led channel sales launch for a new Mobility product, surpassing marketing’s projected target by 861% and achieving 961% of goal, validating channel viability during pilot rollout
  • Directed multi-site vendor sales operations, executing nationwide win-back, contract renewal, and retention strategies aligned with corporate brand objectives
  • Doubled YoY attach rates through new business line integration and territory-specific, data-driven sales execution
  • Influenced national go-to-market strategy by partnering with marketing and sales leadership to shape offers using competitive insights



Skills

  • Relationship Building
  • Strategic Planning
  • Revenue Growth
  • Channel Development
  • Negotiation
  • Team Leadership
  • Third-Party Distribution
  • Financial Acumen
  • Strategic Initiatives
  • Marketing Execution
  • Time Management
  • Business Planning

Education

Marketing

Mercer University
Atlanta, GA

Early Childhood Education

Georgia State University Perimeter College
Atlanta, GA

Software

Salesforce CRM

Microsoft PowerBI

Microsoft Automate

Microsoft SharePoint

Work Preference

Work Type

Full Time

Work Location

RemoteHybridOn-Site

Important To Me

Career advancementHealthcare benefitsWork-life balance401k matchPersonal development programs

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Similar Profiles

CREATE PROFILE
KIMBERLY HITCHCOCK